Job Description

Are you an experienced IT Support professional looking for an exciting new challenge?

Are you eager to learn, develop and progress in a role which you can really make your own?

Technical support for BW Legal is crucial to our success. As the First Line Support colleague within our IT Operations Team, your mission is to enable and support the colleagues and technology that keep BW Legal running.



Working alongside our experienced team, you will provide front line user support for all of our internal tools and technologies. Beyond the day-to-day, youll be part of a team that contributes to longer term technical projects, process improvement and the documentation efforts that help make BW Legal a leader in its field.

What we can offer you:

Ongoing and industry-leading training delivered by experienced colleagues from our in-house Learning and Development team, covering both technical and professional skills to ensure you are always pushing our IT support capabilities forward The opportunity to collaborate with business-wide stakeholders in departments including Finance, Litigation, Operations and HR Comprehensive support and development throughout your entire BW Legal career journey, including continued professional development, mentoring and study support

What you will be doing:

Providing IT Support for technical issues involving the Microsoft core business applications and operating systems Overseeing the remote monitoring and management system alerts and notifications, responding accordingly through service tickets Installing and testing monitors, computers and printers Compiling system documentation regarding the IT maintenance schedule Communicating with business-wide colleagues, keeping them informed of incident progress and notifying them of impending changes or agreed outages Liaising with IT Operations Second Line Engineers to resolve issues, as well as with the wider IT department within the business to ensure issues are raised

We ask you to have the following skills and experience:

A good understanding of operating systems, business applications and network systems Technical awareness; the ability to match resources to technical issues appropriately Knowledge of Windows 10 and 11 Knowledge of Microsoft Server Advanced knowledge of Microsoft Office GCSE or equivalent in Maths and English, Grade C or above


Your working week will be Monday to Friday, 6 hours per day between 8am and 2pm, with some flexibility required for ongoing ad hoc projects.



With a starting salary of between 19,000-23,000 depending on your experience, you will enjoy regular performance-based reviews which reward success with a clear progression path for future earnings.

Rewarding your commitment and success

Our people are at the heart of our business, which is why Your BW Rewards offers a comprehensive benefits package designed to support your overall well-being. These benefits include:

Lifestyle Rewards

30 hour working week Free offsite parking 22 days of annual leave + bank holidays In addition, paid leave on your birthday, and additional paid leave on Christmas Eve and New Year's Eve when falling on a weekday Flexible holiday policy: use, buy and sell up to 5 days worth of holiday, dependent on length of service, as well as enjoy flexibility as some holiday allowance can used by the hour Extra holiday for length of service: 1 extra day earned following your 2nd, 3rd and 4th year of service Enhanced maternity, paternity and adoption pay Business-casual dress code

Financial Rewards

Be Here at BW: a monthly and quarterly bonus based on attendance and punctuality Death in service benefit: 6 times annual salary Income protection: receive 75% of your salary for up to two years if you're unable to work (subject to eligibility criteria) My Staff Shop: access a range of discounts and savings at UK retailers Travel support: free parking, bus discounts and cycling facilities Leeds Credit Union: access to preferential rates Contributory pension scheme

Personal Growth Rewards

Learn and Earn: top up your income by investing in your personal and professional development outside of working hours Learning and Development allowance: paid time to learn during working hours Professional qualifications: financial and study support

Health Rewards

Free gym membership On Site GP: access to a specialist prescribing GP who comes on-site fortnightly Virtual GP: access to virtual 24/7 prescribing GP for you and your family Physiotherapist: access to a specialist physiotherapist who comes on site monthly Health cash back plan: over 3,000 to manage your well-being, including dental, optical and physiotherapy, helping you to be healthy and at your best Employee assistance programme: 24/7 helpline, including up to 8 free counselling sessions Early intervention: support for colleagues who are experiencing health issues to support them staying in or returning to work

Engagement Rewards

Colleague events: parties, darts, bingo, karaoke, and bowling, to name just a few! Regular charity fundraising including fun games, street food, raffles, auctions and more

BW Legal is dedicated to helping you reach your full potential and thrive in our welcoming and exciting culture. Join us and be part of

our success!

As a proud Disability Confident employer, we are committed to equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know at recruitment@bwlegal.co.uk.