Job Description

As an IT Graduate, you will be working across all key disciplines within IT including Service Desk, End User Support, Training, Infrastructure, Applications Management and Support, before having the opportunity to focus on an IT discipline which interests you most and is closely aligned with your career aspirations.
One of the IT Managers will take on line management responsibility for you, providing guidance and acting as a key contact point as you move around the key disciplines within IT. You will be working with colleagues across IT and the rest of the organisation. This will involve liaising with and developing relationships across LiveWest, dealing with key suppliers, and working closely with colleagues across all IT functions.
Key Responsibilities:

• Working with colleagues across all areas of IT and with suppliers to identify and develop solutions to business and technical problems.
• Delivering support services to colleagues across all areas of LiveWest.
• Liaising with users, IT colleagues, suppliers, and stakeholders during incident and problem management.
• Taking ownership and responsibility for support tickets and work assigned to you, managing these effectively and seeking assistance from colleagues when required.
• Reporting and escalating issues when necessary.
• Undertaking system checks, maintenance and monitoring as required.
• Reporting and escalating issues when necessary.
• Supporting and contributing to change initiatives when required.
• Supporting and contributing to small projects when required.

About The Candidate
To be successful in your application for the role of IT Graduate, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
Essential:

• Knowledge and familiarity of core Microsoft technologies such as Microsoft 365, SharePoint, Power Automate. o Basic proficiency in one programming or scripting language - e.g. SQL queries, Powershell, C++.
• A demonstrable understanding of computer networking and system integration.
• A demonstrable understanding of modern business applications and database technologies.
• Ability to build a rapport with a wide range of stakeholders and communicate technical information to a wide range of technical and non-technical stakeholders.
• A customer focussed approach, ideally with previous service experience.
• A genuine active interest in technology and technical solutions.
• Able to take responsibility and want to gain hands-on experience.
• You will be curious, have a desire to learn and enjoy solving problems. Desirable: o
• An interest in the Housing sector.
• Recently graduated in an IT related subject with a grade of 2:2 or above. Desirable:
• Desirable subjects: Computer Science, Software Engineer, Business Information Systems, Data Science, Computer Networking, Cyber Security.

Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.
About The Company
Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to 1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.

Skills Required