Job Description

Overview:
Location: M11 Business Link, CM24 8GF - Fully Office-Based
Solus is a fast-growing business with exciting opportunities for career progression. We're looking for someone who wants to start or develop their IT career with full support, on-the-job training, and a clear path for growth.
The Role
As an IT Helpdesk Administrator, you'll be the first point of contact for IT queries, providing friendly and efficient support to colleagues and external partners. This is an entry-level role, perfect for someone with basic IT knowledge or experience who is eager to learn and progress in a dynamic environment. Responsibilities:
What You'll Do

• Respond to IT support requests via phone, email, or chat.
• Diagnose and resolve common technical issues related to hardware, software, and connectivity.
• Log and prioritise support tickets, escalating complex issues to senior engineers when needed.
• Keep accurate records of incidents and resolutions in the ticketing system.
• Provide clear guidance to users to help them resolve issues and improve their tech experience.
• Collaborate with other teams to ensure smooth and efficient problem resolution.

Qualifications:
What We're Looking For

• Basic IT knowledge or experience (e.g., troubleshooting, installing software, understanding networks).
• Strong communication skills and a customer-focused approach.
• A willingness to learn and develop new skills with our full support.
• Ability to work in a fast-paced environment and manage multiple tasks.

Who are Solus?:
Who are Solus?
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer's leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply--your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria--just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.

Skills Required