Job Description

Please be advised this is a level 3 apprenticeship opportunity. If you have a marketing related qualification at a level 3 or higher, or if you have extensive experience in a marketing related role, we can not accept your application.

Role:

IT Helpdesk Apprentice

Location:

Poringland, NR14

Salary:

18,000 p/a

Hours:

Monday - Friday (8:30am - 5pm) with a 1-hour unpaid lunch

Are you eager to start a career in IT? We're looking for a friendly, energetic team player who's focused on career growth and personal development.

Our small supportive team is excited to help the next IT apprentice thrive. Could that be you? Are you looking to kickstart your career in IT? Look no further than Snap IT.

Key Responsibilities:

Provide 1st line technical support to clients via phone, email, and remote access tools. Assist with troubleshooting software and hardware issues. Support and setup of new users and leavers for our clients. Help maintain and monitor client systems, backups, and security tools. Document activities and contribute to the internal KB. Participate in training and development activities as part of your apprenticeship.

Qualities & Skills Required:

Basic understanding of computer systems, networks, and software Problem-solving abilities Excellent communication skills A team player but also the ability to work unsupervised Basic knowledge and awareness of internet security and data privacy principles Any IT qualifications or similar experience is plus

Knowledge Skills & Behaviours Developed In The Role:

Building problem-solving skills by assisting staff with software issues Gaining technical knowledge of hardware setup, phone systems & user logins Developing communication skills through user support & liaising with suppliers Learning how to raise & manage support tickets effectively Taking on real responsibility by handling tasks in a live IT environment Adapting to a fast-paced workplace while receiving structured support

Benefits:

23 days holiday + bank holidays Free onsite parking and good public transport routes Paid for team building events Additional qualifications & training paid for and encouraged

We want to develop and maintain our apprentices with the business. At the end of the apprenticeship there will be the opportunity for your role to become permanent within the business and to play a key role to its continued success.

A creative, friendly and enthusiastic person. Quick to pick things up you will enjoy learning new things and be confident in asking questions and suggesting solutions. You are someone that is happy either working independently or as part of a team.

Job Types: Full-time, Apprenticeship

Pay: 18,000.00 per year

Application question(s):

Do you drive and have access to your own car? What transferable skills do you have that would benefit you in an IT Support apprenticeship? Provide some examples of how you use IT and technology in your personal life.
Work Location: In person

Reference ID: Poringland ICT