Job Description

At ALS, we encourage you to dream big.
When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
We're looking for an enthusiastic IT Helpdesk Apprentice to join our team and help keep our staff working smoothly and efficiently. Reporting to the IT Operations Manager for Western Europe & Africa, you'll gain hands-on experience supporting and maintaining our IT systems while developing your technical skills.
Hours Per Week: 37
Days Per Week: Monday - Friday
Basis: Full Time and Fixed Term
Location: Coventry
Hiring Manager: Scott Connor
Closing Date: Friday 12th September 2025
The day to day
Log and respond to IT issues and service requests, learning to communicate solutions clearly
Assist with IT projects, upgrades, and regular maintenance tasks
Help build, install, and support laptops, desktops, phones, and printers
Support the maintenance of server room equipment like backups, switches, routers, and servers
Travel to different locations when issues can't be fixed remotely
Work with third-party vendors as needed
Help keep an inventory of IT equipment and assist with ordering components
Keep the server room and supplies organised
The Essentials
Keen interest in IT and a desire to learn
Good communication skills and a positive, can-do attitude
Ability to work well in a team and follow instructions
Basic understanding of computers and software
Willingness to travel to different locations when required
Some experience or knowledge of Windows operating systems is a bonus, but not essential
Motivation to develop technical skills in areas such as hardware, networking, and software support
Full UK driving licence (preferred)
Employee Benefits Include:
Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
Ability to Buy annual leave
Enhanced Company Sick Pay Scheme
Salary Progression Scheme based on technical and behavioural competencies
'Celebrating Success' Recognition Awards
Perkbox membership providing access to discount vouchers and wellness hub .
Learning/study support
Group Personal Pension Plan
Car Parking on-site
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.

Skills Required