Job Description

IT Support Engineer

Please note this is a full-time, office-based role, as a business we believe that teams work best when members interact in person.

An exciting opportunity for a natural problem solver with savvy research skills and a can-do attitude. As an IT Support Engineer, you will have the opportunity to support the design and implementation of solutions, assist in training apprentices and collaborate with our talented team to delight our customers. You will have real accountability and ownership to proactively problem solve for our customers, drive projects forward, and escalate tickets to the wider team as necessary.

To succeed you will be self-motivated, understand business goals/priorities, have a customer-first approach, enjoy problem-solving and critical thinking. You will be communicating with customers both over the phone and via email/ticketing system so you must have good communication skills with an ability to stay calm under pressure. You will also have experience troubleshooting common hardware and software issues including network and mobile products.

We are a close-knit technical team; we love and encourage experimenting with new technologies. We pride ourselves in nurturing our talent through our supportive and approachable culture.

Tivarri is not a typical Microsoft reseller. While we leverage Microsoft technologies including Microsoft 365, we operate our own cloud-based infrastructures. As one of the longest serving providers in the market, you'll be joining a team of experts in their field with extensive knowledge of cloud technology.

What you will be doing:

Automate building new machines through MS Autopilot, Intune and other MDMs to minimise IT touch points Respond to Helpdesk tickets and remotely support users Independently research and implement improvements for ongoing IT projects Maintain IT systems documentation and knowledge base Provide asset management for clients Ensure regular maintenance tasks are completed and recorded Contribute ideas and suggestions for the proactive improvement and effectiveness of the business Ensure adherence to all internal IT and Security policies Patch and maintain systems, sometimes out of business hours Routine health and security checks of infrastructure and recommendation or enhancements where necessary Perform on-site customer visits e.g. to setup new systems Assist in mentoring apprentices Manage new customer migration projects, customer upgrades and enhancements Installation, configuration and management of customer networks

What you will receive:

Technical mentorship and training where needed Up to 4 Microsoft exams paid for by the company per year 20 days holiday plus Public Holidays Company pension Private medical insurance Exposure to a wide range of technologies including servers, datacentres, networks, and security

Experience you will need to have:

Strong knowledge and experience of MS/Office 365 suite of products (Office, Exchange, Azure AD, SharePoint, OneDrive, Teams, Intune) Working with virtual machines Connections over Remote Desktop Services Windows desktop troubleshooting Active Directory / Group Policy Managed backup solutions Networking

What you will need to succeed:

Minimum of 5 years' experience Excellent knowledge of MS365 (most of our customers are Windows users, but some use Macs) Networking knowledge A friendly and reassuring demeanour with an eye for customer satisfaction Excellent documentation skills Proven ability to work independently with minimal supervision Be a self-starter that can initiate ideas Good planning and time management skills Must be a team player, energetic with a positive 'can do' attitude You'll be detail-oriented, and highly organised to manage multiple projects Ability to work with people at all levels

Pre-employment checks:

Unfortunately, we do not offer visa sponsorship and cannot consider candidates who do not have right to work in the UK. We undertake the relevant/ standard employment checks if you are successful in the selection process. This includes taking up references, a Disclosure and Barring Service check and a right to work check.

Job Type:

Full-time

Benefits:

Company pension Life insurance Private medical insurance

Ability to commute/relocate:

London, EC1R 5HL: reliably commute to this location daily

Experience required:

IT support: 5 years (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location:

In person, 5 days per week
Job Types: Full-time, Permanent

Pay: Up to 39,000.00 per year

Benefits:

Company pension Life insurance Private medical insurance
Experience:

Help desk: 5 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person