Job Description

We're Hiring: IT Helpdesk Support

Make the extraordinary, everlasting -- with us.

At Event Concept, we craft extraordinary experiences that leave a lasting impression -- not just for our clients, but for our people too. We blend the big ideas of a creative agency with the meticulous execution of a production company, bringing bold, imaginative events to life.



We're collaborative, down-to-earth, and serious about delivering quality -- all while finding time for lightness and fun. If you're someone who's curious, adaptable and excited to do meaningful work with a team that's got your back, we'd love to hear from you.

About the Role

We're looking for an IT Helpdesk Support to join our team. Reporting to our Internal Operations Manager, you'll support the business with frontline technical assistance and troubleshooting. You will be the first port of call for everyone within the workplace and will manage hardware and software, ensuring tickets are handled and escalated in a timely manner. While you will be the only IT helpdesk support within the business, you'll work hand-in-hand with our Managed Service Partner, learning as you go and escalating where needed.

You'll Thrive Here If...

You are passionate about IT and have 1 to 3 years' experience within front-line support You have excellent communication skills and understand that internal customer service is equally as important as technical knowledge You are curious and not afraid of tackling challenges or learning new things You enjoy helping people and finding simple solutions to technical problems. You have experience with third-party support for Office 365 You have some experience with Windows Server, especially the Active Directory, as well as ticketing systems You have experience with Apple hardware and macOS It would be great if you have a Level 3 IT Infrastructure Technician Apprenticeship or equivalent




You don't have to tick every box -- we care just as much about curiosity, adaptability, and a growth mindset as we do experience on paper.

What You'll Be Doing

Providing first-line support to employees, ensuring effective and continuous communication, and excellent customer service Setting up new users' accounts and profiles Setting up laptops and PCs for staff, and configuring operating systems in line with our business requirements Developing familiarity with our most frequently used software, data systems, and applications, to be the first port of call for troubleshooting and staff queries Managing our inventory of IT-related hardware Monitoring and maintaining our systems and networks to ensure optimal performance, and resolving technical issues as they arise Trying out new tools and technology, giving feedback on what works, and supporting implementation across the team. Carrying out small repairs on faulty or damaged equipment Collaborating with our Managed Service Partner to escalate complex issues, troubleshoot persistent problems, and expand your knowledge base. Collaborating with our Managed Service Partner to implement system updates, ensure security levels are kept high, push forward larger-scale IT projects, and grow knowledge of our systems and processes Supporting meeting room technology and AV equipment used across the business. Maintaining and improving IT documentation and knowledge base resource to help streamline support. Keeping asset logs up to date and ensuring devices are securely wiped and redeployed as needed.

You'll Have Our Support

Even though you'll be our go-to in-house IT support, you won't be on your own. You'll have guidance from our Internal Operations Manager and direct access to our third-party Managed IT Services team. You'll gain hands-on experience while being part of a collaborative, friendly culture where we all help each other succeed.

What It's Like at EC

At EC, we're a team of doers, dreamers, and down-to-earth collaborators. We thrive on creativity, care deeply about the details, and always have each other's backs. With hybrid working, generous time off, wellbeing support, and a culture that champions your voice, your growth, and your whole self -- it's more than just a job. It's a place to thrive.


Check out our Culture & Values

#YourEC

Ready to Apply?

If this role excites you but you're not sure you meet every requirement, we still want to hear from you. We believe in potential and are always open to people who bring passion, integrity, and a fresh perspective. Hit "Apply" and share your CV. Need any adjustments to make the process more accessible? Just let us know -- we're happy to support you.

Our Hiring Process

While the steps may vary by role, here's what you can generally expect:



A short Teams call to say hello



A task or survey to understand how you work



A face-to-face interview with your future team



A culture conversation to make sure it's a match both ways



We'll keep you updated at every stage and do our best to make the process smooth, transparent and welcoming.