Job Description

Role - IT Helpdesk Technician

Location - Team Valley, Gateshead

Contracted Hours - 40hrs per week - Between the hours of 7 AM and 7 PM

Salary - 25,500 per annum

This is a full time, permanent position.

Summary:

We are currently seeking a highly motivated IT Help Desk Technician to join our team. Working under the direction of the IT Support Manager, the successful candidate will enjoy providing excellent customer service and work with the wider IT Team to provide technical support to colleagues while assisting in the implementation and administration of IT solutions across the business. This is a varied and interesting role, supporting colleagues of all abilities and in turn ensuring the IT infrastructure can meet the current and future needs of the business.

Key Responsibilities:

1st line IT and telephony support, responding to and resolving colleague queries in a timely manner. This will include in-person and remote support as required.

Management of own workload including assigned tickets in the help desk system.

Troubleshoot and resolve hardware/software issues and perform upgrades as required to meet the developing needs of the business.

Work closely with the IT Operations Manager and other team members to implement new technologies.

Work with the IT Team to manage the ordering, configuration, and distribution of IT Equipment so that all colleagues have access to the appropriate IT equipment.

Assist the evaluation and implementation of new IT solutions, technologies and systems and suggest areas for adding improvement and value to existing services.

Manage relationships with external service partners and suppliers.

Assist in maintaining IT security for the business, ensuring compliance with audits, company policy and industry standards.

Contribute to colleague training initiatives for both software and hardware and provide technical support as needed.

Assist in the preparation of reports and present findings to the IT Operations Manager.

Requirements:

Proven work experience in IT support within a Windows environment would be advantageous.

Basic knowledge and experience of networks and networking principles.

Strong problem-solving abilities and willingness to learn.

A team player with excellent communication skills who is willing to ask questions to ensure tasks are completed effectively.

Ability to unsupervised, but also able to follow directions and work under supervision when needed.

Who are we?

Admiral (the trading name of Luxury Leisure, Talarius) is part of the highly esteemed Novomatic Group and is a renowned provider of arcade and slots entertainment bringing the casino experience to the UK High Street. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and a world class service for our customers to ensure that they always have a fun and varied experience.

What Happens next?

If your initial application is successful, you will be contacted by the Recruiter looking after the vacancy or the Hiring Manager. They will discuss the role with you, answer any questions you may have at this point and explain the next steps.

Please view our Recruitment Data Privacy Notice which is on our Company website.

INDHQ

Job Types: Full-time, Permanent

Pay: 25,500.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance On-site gym On-site parking Referral programme Store discount
Schedule:

8 hour shift Day shift Monday to Friday
Ability to commute/relocate:

Gateshead, NE11 0BL: reliably commute or plan to relocate before starting work (required)
Experience:

IT: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person