Job Description

Looking to kickstart your career in IT? We've got a great opportunity for someone with a passion for tech and drive to learn, to join our supportive and forward-thinking team!
We are looking for a proactive and customer-focused 1st Line IT Helpdesk Technician to join our growing IT team. In this key support role, you will be responsible for delivering first-class technical assistance to staff across our regional offices. The ideal candidate will be enthusiastic, technically capable, and eager to develop their skills in a fast-paced and collaborative IT environment.
At Kendall Kingscott, technology plays a vital role in helping us deliver high-quality design and consultancy services across the built environment. Our IT team ensures that every part of the business stays connected, secure, and supported - and this role is a key part of that. As a 1st Line Helpdesk Technician, you'll be the go-to person for staff across our offices, making sure their tech runs smoothly.
We're a people-first business with a collaborative culture and a strong track record of investing in our employees. Whether you're starting your career or looking to build on existing experience, we'll support you with hands-on training, professional development, and the opportunity to work alongside a knowledgeable and approachable IT team.
Your role in the team

• Serve as the first point of contact for IT support, providing timely assistance to end users.
• Deliver high-quality customer service via phone, email, and the IT ticketing system.
• Collaborate closely with 2nd and 3rd line support teams for issue escalation and resolution.
• Contribute to IT onboarding processes, including staff inductions and basic training.

Individual duties

• Provide responsive 1st line support for hardware, software, and network-related issues.
• Reset user passwords, unlock accounts, and manage user access permissions.
• Log, track, and update support tickets accurately and communicate ticket progress to users.
• Install, configure, and decommission desktops, laptops, peripherals, and mobile devices.
• Maintain the IT asset register, including hardware inventory and software licensing.
• Assist in the creation and maintenance of internal IT documentation and knowledge base content.
• Support the secure recycling and disposal of outdated IT equipment.
• Carry out additional admin tasks to support the wider IT support function.

Skills and requirements

• Previous experience in a technical IT support or helpdesk role.
• Excellent verbal and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• Proven ability to manage and prioritise workload effectively and independently.
• High level of professionalism and discretion, especially when handling sensitive information.
• Committed to continuous learning and professional development, including relevant certifications.

Knowledge of

• Microsoft Windows desktop environments (Windows 10/11).
• IT service desk operations and customer service best practices.
• (Desirable) Apple Mac, iOS, and mobile device support.
• (Desirable) Microsoft 365 and cloud-based admin portals.
• (Desirable) Mobile Device Management tools such as Jamf or Intune.
• (Desirable) Software packaging and deployment for Windows or Mac.
• (Desirable) Networking basics (DNS, DHCP, VPN).
• (Desirable) Cyber Security principles and frameworks, including Cyber Essentials.

Kendall Kingscott (KK) is a UK-based, multidisciplinary construction consultancy of architects, building surveyors, project managers, quantity surveyors, principal designers (CDM), principal designers (Building Safety Act), interior designers, mechanical and electrical engineers and other personnel. Our staff of 200 offer our specialist consultancy services throughout the UK.
Throughout our 60-year history, we have acquired wide-ranging expertise across multiple sectors, including education, healthcare, residential and retail and an equally diverse client base. From transformative refurbishments and ongoing maintenance to complex extensions and large-scale new builds, we work across the full project spectrum, offering variety, challenge and the chance to make a real impact.
Our dynamic team structures offer the collaborative, supportive environment of a small company while providing the benefits and growth opportunities of a larger business. At KK, careers flourish. Our statistics speak for themselves: low staff turnover, countless success stories of career progression, impressive training success rates and sustainable repeat business. We nurture and develop our people to be the best they can be. Irrespective of when you join or in what role, we provide opportunities to thrive.
As we continue to grow and elevate our services, we want to connect with talented individuals who share our vision. We believe in creating a workplace where people feel supported and respected and able to thrive professionally and personally. If that sounds like the right fit for your next chapter, please get in touch.
Kendall Kingscott is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then.
At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees.
Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We're committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.
By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.
We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
If you're passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?