Job Description

Description

We now have a great opportunity for a dedicated and proactive IT Helpdesk Technician to join our established IT support team. In this key role, you will provide day-to-day first-line support to users across the firm, helping resolve a wide variety of technical queries.

This role is hybrid working, based in Halifax and requires flexibility to travel to our other offices based in Leeds, Manchester, and Cambridge.

Key Responsibilities

Working within a team to maintain and monitor all helpdesk tickets by ensuring solutions, escalations and closing of tickets in a responsive way Maintaining IT Stock and making sure the Stock Inventory system is up to date across offices Configuring PCs and printers for use, basic repairs and arranging replacements, including new starter equipment, as well as off-boarding leaver equipment Exchanging broken hardware for new, as well as upgrading of mobile assets, including data and setting migration Contributing to IT project work, ensuring tasks are completed efficiently and to a high standard Maintain computer systems and act as support if any system goes down Day to day maintenance Active Directory / Azure Active Directory estate / Telephony System, as well as daily Spam checks Collaborating with the team to strengthen and streamline the knowledge base, documentation, and processes

Skills, Knowledge and Expertise

Proven first-line support experience with good analytical and problem-solving skills Strong general IT knowledge with the ability to diagnose and resolve issues efficiently An understanding of Windows 11, Microsoft 365 administration and Active Directory Familiarity with Exchange and IT security best practices Experience supporting telephony, video conferencing tools, and using ITSM systems (e.g., Halo) Previous experience of working with iOS/Android devices, remote access tools, and peripheral setup (e.g., printers) The ability to explain technical issues clearly to non-technical users Excellent written and verbal communication skills Highly organised, with the ability to prioritise and work independently Strong ownership of tasks, with the ability to work under pressure and meet deadlines

Benefits

We pride ourselves on being small and friendly enough for you to get to know everyone - but big enough to offer you great career prospects. At Appleyard Lees, you won't feel like a number or just another cog in the wheel. We understand everyone is individual and offer a friendly and supportive place to work and learn.



We also offer:34 hour working week, Monday - Friday Agile working A supportive and friendly place to work and learn Annual salary review 25 days annual leave + bank holidays Holiday Purchase Scheme Salary Exchange Life assurance Healthcare Cash Plan & Wellbeing App Group Income Protection Long Service Milestones Social outings Vouchers on Christmas, Birthdays and Special Occasions Charity events

About Appleyard Lees

Appleyard Lees is a leading intellectual property law firm with approximately seventy patent and trade mark attorneys and litigators across offices in Halifax, Leeds, Manchester, and Cambridge.

We provide a full range of intellectual property (IP) services covering patents, trade marks, designs and copyright in the UK, Europe and worldwide. We use our technical and legal skills, and many years of experience, to identify and protect IP assets and to uncover and eliminate the risks posed by other people's IP rights.

Who we are, and what we do - but also, how we do it - makes us distinctive.

Our clients include some of the world's most exciting innovators, largest companies, and household names, with a number of clients obtaining Fortune 500, Fortune Global 2000, FTSE 100, FTSE 250, and Forbes Global 2000 status. Our clients operate across a diverse collection of industries, including chemicals, retail, consumer goods, electronics, software, bio and life sciences, pharmaceuticals, metals, and heavy industry, higher education, and hospitality, leisure, and tourism.

Equality, Diversity & Inclusion

Equality, diversity, and inclusion (EDI) has always been part of the core values of Appleyard Lees. To us, diversity is not just a box-ticking exercise, it is a core part of our firm's values . Diversity of people means diversity of ideas and perspectives, and these allow us to be more creative and flexible as a business.

We welcome the unique contribution that a diverse workforce will bring to our firm and actively encourage applications from all talented people - however your talent is packaged, whatever your background or circumstance and regardless of how you identify.