Job Description

Job Introduction

Purpose:


To ensure IT systems and physical equipment at Crunch run smoothly and efficiently, calmly diagnosing and resolving issues as and when they arise. This is a hands-on role that mainly serves as first-line support for our team's IT related queries.



This is a hybrid role, so there will be a regular requirement for office working at our Knoll Business Centre co-working space location for at least 2 days per week. Office working for the full week, or remote working from home for the other 3 days per week is possible if you would prefer this.



Due to the regular requirement for office working in these roles, living within a reasonable travelling distance of Brighton & Hove is required. There is free on-street parking near the Portslade office.



There may also be occasional travel to our other office at Projects in central Brighton, for example to help with new starter set up. There is no free parking nearby.



Role Responsibilities:

Be the main point of contact for hiring or line managers regarding the distribution of new or replacement IT equipment (including packaging and arranging postage) to our office based and remote teams.
Liaise with other teams regarding addressing any individual Display Screen Equipment (DSE) needs or associated facilities management needs, and provide guidance or support as required.
Set up and configure all new starters' user profiles and contact them on their first day via phone and remote desktop support tools.
Manage the offboarding process for the company including disabling accounts and organise returning of equipment.
Respond to and prioritise email ticket requests and queries using the IT Support team ticketing helpdesk system to meet service level agreements. Escalate issues where necessary.
Maintain the upkeep of all company hardware including laptops, desktops, phones and printers.
Help to maintain the company asset register and highlight any equipment in need of replacement.
Deal with the disposal of aged end of life/end of support IT equipment in line with industry best practice.
Provide audio and video conferencing support at Crunch events in our co-working spaces.
Manage our Google Enterprise portal including licence allocation (e.g. assigning and revoking licenses for users, creating and managing user accounts, groups and aliases, managing shared drives & calendar access, and further troubleshooting).
Manage our Microsoft Office 365 portal (allocating and deactivating Microsoft 365 licences, troubleshooting where needed).
Be a champion for our Acceptable Use Policy and IT Security procedures.
Complete active directory domain management and cloud server platform management.
Keep equipment up to date with security and bug fixes. Monitor systems and networks.
Review and recommend both hardware and software solutions for a given requirement.
Proactively maintain levels of personal development, including developments in the world of IT.
Support the development and implementation of the Crunch Business Continuity Plan.
Complete agreed out of hours working for planned infrastructure maintenance, or when an unforeseen issue arises that results in significant disruption to the business.
Embrace the usage of the Hibob system, which is being used by Crunch to complete regular 121 and review conversations, and for setting and tracking company and department Objectives and Key Results (OKRs).

The duties listed above are not exhaustive and you may be asked to perform other duties from time to time that are reasonably required by the Company.



Role Specific Qualifications and Experience:



Essential:

Some practical first-line IT support experience. Active Directory and hardware maintenance experience. A natural aptitude and interest in systems and enjoy keeping up to date with latest advances in technology to make suggestions for continuous improvement to our infrastructure and procedures. Customer service skills, face-to-face or remotely online, using a ticketing system, on instant messages or telephone calls. Intermediate or advanced knowledge of Google and/or Microsoft Office functions is required. Understand the needs of a remote or hybrid working team.

Desirable:

Understanding of Amazon Web Services systems (AWS). Knowledge of scripting languages such as PowerShell automation.
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Role Capabilities:

Great communication skills, written, verbal and listening Team Player Problem solving and analytical skills Flexibility managing multiple priorities Service oriented Stakeholder management Excellent accuracy and attention to detail Solutions orientated ###

Key Behaviours:

Proactive Resilient Self starter Pragmatic Engaging Curious Consistent Collaborative Adaptable * Resourceful