Job Description

IT Helpdesk Technician

About us

Founded in 1873, GLW Feeds are one of the largest independent, family-owned livestock and speciality feed manufacturers in the UK, concentrating in roll, nut, pellet, and meal-form compound feeds. Significant investment since has resulted in a hi-tech computer-controlled production capacity of approaching 300,000 tonne capacity across two sites. Both of our sites are very close to the M1.

Role Overview

Pay:

32,000.00 per annun

Hours:

8am to 5pm - Full time in the office

To provide a comprehensive IT support service to all staff across operational functions. Being accountable for providing end to end query resolution

To lead on the development and promotion of IT support service which ensures our staff always get a positive response.

Key Responsibilities

Technical Support

: Provide first-line support for hardware, software, and network issues via phone, email, or in-person interactions.

Troubleshooting

: Diagnose and resolve technical problems, ensuring minimal disruption to users' productivity.

System Maintenance

: Assist in the installation, configuration, and maintenance of computer systems and software applications.

User Training

: Educate users on new technologies and software applications, enhancing their ability to utilize IT resources effectively.

Documentation

: Maintain accurate records of support requests, resolutions, and user interactions through a ticketing system.
Ensuring the continuity of business production and process through effective IT support.

Apply industry good practice to all processes and procedures within the IT function to ensure accuracy, effective and efficient delivery.

Support the IT manager with a variety of projects.

Required skills and experience:

Technical Knowledge

: Strong understanding of computer systems, hardware, and software applications.

Communication Skills

: Excellent verbal and written communication skills to effectively assist users and explain technical concepts.

Problem-Solving

: Ability to analyze issues and provide clear, effective solutions in a timely manner.

Customer Service Orientation

: A patient and customer-focused approach to resolving user issues and enhancing user satisfaction.

CCNA & Microsoft accreditions desired but not essential

Note

These roles and responsibilities will change from time to time and the post holder is required to undertake any additional duties as deemed appropriate

Staff are expected to participate in training, workshops and meetings considered relevant to their job

Staff are expected to carry out their duties with full regard to the rules, policies and procedures and conditions of service contained in their employment contracts and staff handbook

Staff should adhere to all health and safety legislation

Staff should promote equality and diversity in the workplace

Staff are required to undertake any other task that is deemed reasonable within their skill set

Job Types: Full-time, Permanent

Benefits:

Company pension Free parking Life insurance On-site parking Canteen facilities - including vending machine
Work Location: In person

Job Type: Permanent

Pay: 32,000.00-35,000.00 per year

Benefits:

Company pension Health & wellbeing programme Life insurance On-site parking
Experience:

IT support: 4 years (preferred)
Work Location: In person