Job Description

IT Helpdesk Technician
Newark, Full Time, Permanent
Salary 27,000 per annum
Our well-established, Newark based client has an exciting opportunity for an IT Helpdesk Technician to join their growing team on a full time, permanent basis.
THE ROLE
As an IT Helpdesk Technician, you'll be responsible for maintaining stock inventory and all the equipment in the IT storeroom, as well as:

• Work with stock ordering and receipt goods as they arrive
• Prepare hardware for delivery to customers and delivery notes
• Deliver and install hardware to customers
• Train customer on use of goods and ensure customer is satisfied before leaving
• Respond to either first line support or end user software or hardware queries via email, ticketing system, phone or face to face
• Follow the outsourced businesses processes and procedures
• Work with the IT Manager and wider support team to ensure any recurring technical issues
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been inputted
• Continuously improve knowledge and understanding across the various software and hardware technologies

THE CANDIDATE
The ideal IT Helpdesk Technician will have experience within a first or second-line support role, as well as:

• Ability to problem solve within a technical environment
• Strong customer service approach and team player
• 365 Admin experience
• Security Compliance experience
• Experience of working with helpdesk ticketing systems
• Valid UK driving license
• Experience with Azure Cloud (Desirable)
• Experience with Windows Server 2012 - 2022 (Desirable)
• Experience with Firewall / Router Configurations (Desirable)

THE BENEFITS
As an IT Helpdesk Technician, you'll receive the following benefits:

• 23 days annual leave + BH
• Pension scheme
• Perkbox discount programme
• Free flu vaccination + eye test
• Private healthcare
• Travel expenses

Thank you for your interest in this vacancy and good luck with your application.
If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback
The services of Future Prospects are those of an Employment Agency.

Skills Required