Job Description

Safeguard Medical is a global alliance of leading healthcare organisations, with category-leading devices, ground-breaking SIMBODIES simulations.

First responders all over the world depend on Safeguard. Our medical devices enable first responders to preserve life in multiple settings.

This is a fantastic opportunity to become part of the UK team, where the successful candidate will be an essential team member.

Job Summary

The IT Infrastructure and Support Analyst plays a vital role in supporting and maintaining the organization's IT systems, with a strong emphasis on Microsoft 365 and Azure administration, hardware support, and global project coordination. Based in Hereford, England, this role supports both local and international users, providing Level 2 support and occasionally assisting with Level 1 tasks. The analyst will also maintain Windows Server environments, oversee basic network operations, and ensure systems and applications are kept up to date through regular patching and updates.

Job holder to promote and adhere to the company values of quality and compliance with current legislation.

Essential Job Functions

Administration and management of IT support tickets within SLA targets Work with third-party vendors and IT Partners to resolve complex technical issues. Facilitate coordination, scheduling and hosting of vendors for onsite implementation or support efforts Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Intune MDM. Support and expand Azure cloud infrastructure, including virtual machines and Active Directory. Manage user identities, access controls, and automation tasks using PowerShell. Ensure optimal performance, security, and reliability of cloud-based services. Provide Level 2 support for Windows 10/11, Microsoft 365 applications, and endpoint devices. Occasionally assist with Level 1 support tasks. Diagnose and resolve hardware issues, manage device lifecycle, and coordinate repairs. Support onboarding/offboarding processes including access provisioning and device setup. Maintain and troubleshoot Windows Server environments. Apply updates, manage roles and features, and ensure system reliability. Ensure all systems and applications are regularly updated and patched in line with security and operational standards. Monitor update compliance and address any issues related to patch deployment. Provide basic support for LAN/WAN infrastructure and VPN connectivity. Monitor and maintain network security protocols, including Cisco Meraki firewalls. Assist with training staff members on new/upgraded software changes Research new technologies as directed by management Lead and coordinate IT projects from planning through execution. Collaborate with internal IT teams, external partners, and vendors to ensure successful delivery. Manage project timelines, resources, budgets, and stakeholder communication across global initiatives. Maintain technical documentation, user guides, and troubleshooting procedures. Ensure compliance with IT security policies and data protection standards. Provide oversight of off-site backups Provide management with regular updates regarding IT initiatives or capabilities that will impact users Assist with offsite visits to satellite offices when necessary Oversite of current CCTV systems to monitor site security Adherence to data protection policies, IT security standards, and confidentiality agreements, ensuring compliance with organizational and legal requirements.

Qualifications

Customer First perspective Bachelor's degree in Information Technology, Computer Science, or related field or equivalent work experience. Minimum 5 years of experience in IT infrastructure and support. Strong expertise in Microsoft 365, Azure AD, and endpoint management. Solid understanding of Windows Server environments and basic networking. Experience with Cisco Meraki, Intune, PowerShell scripting, and patch management tools. Strong troubleshooting skills in Windows 10 & 11 and Microsoft 365Ability to remain calm in tense situations A strong self-initiative type attitude Networking knowledge, including DNS, DHCP, TCP/IP, and VPN Excellent problem-solving and customer service skills Self-motivated and eager to take ownership of technical challenges Understanding of cybersecurity best practices Ability to prioritize and manage multiple tasks efficiently

Preferred Certifications

Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate CompTIA Network+ or equivalent ITIL Foundation
Job Types: Full-time, Permanent

Pay: Up to 60,000.00 per year

Benefits:

Company pension Life insurance On-site parking Private medical insurance
Work Location: In person