Job Description

IT Infrastructure and Support Analyst - Networking

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Hereford

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Description

Join Safeguard Medical - Where Purpose Meets Innovation

At Safeguard Medical, we're not just shaping the future of emergency medicine--we're saving lives. We combine deep expertise with world-class equipment to empower first responders to act confidently and effectively when every second counts.

Our

mission

is clear:


To equip and enable responders at every skill level to preserve life in any environment.


Our

vision

is bold:

To simplify emergency medicine so that all responders have the confidence and tools to intervene when it matters most.


Our

purpose

is powerful:

To bring together life-saving products and the knowledge of emergency medical skills that preserve life.


From category-leading medical devices to hyper-realistic SIMBODIES simulations, and a presence in key markets around the world, we're building a global movement--one that gives first responders the tools they need to make a difference in the toughest conditions.


If you're driven by impact, inspired by innovation, and ready to grow in a company that's changing lives

--this is your moment.

About the Role

We're on the lookout for a passionate IT Infrastructure and Support Analyst - Networking to join our team in Hereford. This isn't just a job--it's a chance to be part of something bigger. At Safeguard Medical, every role plays a part in our mission to preserve life and deliver excellence across the globe.

Let Me Tell You What You'll Be Doing in This Role

As a IT Infrastructure and Support Analyst - Networking, you'll be right at the heart of our mission to preserve life. Here's what your day-to-day might look like:

Administration and management of IT support tickets within SLA targets Work with third-party vendors and IT Partners to resolve complex technical issues. Facilitate coordination, scheduling and hosting of vendors for onsite implementation or support efforts Monitor, troubleshoot, and maintain LAN/WAN infrastructure including DNS, DHCP, TCP/IP, and VPN. Manage network security components including Cisco Meraki firewalls and intrusion detection systems. Configure and maintain network switches, routers, and wireless access points. Conduct root cause analysis and resolve network performance issues. Support remote connectivity and secure access for global users. Provide basic administration of Microsoft 365 services including Exchange Online, Teams, and SharePoint. Support Azure infrastructure including virtual machines and Active Directory. Manage user identities, access controls, and automation tasks using PowerShell. Provide Level 2 support for Windows 10/11, endpoint devices, and core business applications. Occasionally assist with Level 1 support tasks. Diagnose and resolve hardware issues, manage device lifecycle, and coordinate repairs. Support onboarding/offboarding processes including access provisioning and device setup. Maintain and troubleshoot Windows Server environments. Apply server updates, manage roles and features, and ensure system reliability. Ensure all systems and applications are regularly updated and patched in line with security and operational standards. Monitor update compliance and address any issues related to patch deployment. Assist with training staff members on new/upgraded software changes Research new technologies as directed by management Lead and coordinate IT projects from planning through execution. Collaborate with internal IT teams, external partners, and vendors to ensure successful delivery. Manage project timelines, resources, budgets, and stakeholder communication across global initiatives. Maintain technical documentation, user guides, and troubleshooting procedures. Ensure compliance with IT security policies and data protection standards. Provide oversight of off-site backups Provide management with regular updates regarding IT initiatives or capabilities that will impact users Assist with offsite visits to satellite offices when necessary Oversite of current CCTV systems to monitor site security Adherence to data protection policies, IT security standards, and confidentiality agreements, ensuring compliance with organizational and legal requirements.

You won't just be filling a role--you'll be making a difference. Every decision, every action, every idea you bring to the table helps responders around the world save lives when it matters most.

Is This You?

We're looking for someone who's ready to jump in and make a difference. Could that be you?

You thrive in a team and bring a positive, can-do attitude to everything you do You're passionate about helping others and want to be part of something that truly matters in emergency medicine You will have a bachelor's degree in Information Technology, Computer Science, or related field or equivalent work experience Customer First perspective Minimum 5 years of experience in IT infrastructure and support. Strong expertise in network administration and endpoint management. Solid understanding of Microsoft 365, Azure AD, and Windows Server environments. Solid understanding of Windows Server environments and basic networking. Experience with Cisco Meraki, Intune, PowerShell scripting, and patch management tools. Ability to remain calm in tense situations A strong self-initiative type attitude Excellent problem-solving and customer service skills Self-motivated and eager to take ownership of technical challenges Understanding of cybersecurity best practices Ability to prioritize and manage multiple tasks efficiently

If you're nodding along, we'd love to hear from you.

Why Safeguard Medical?

This is more than a career move--it's a chance to join a fast-paced, purpose-led company where your work truly matters. You'll be surrounded by passionate people, cutting-edge products, and endless opportunities to grow.

Be part of a mission-driven organisation with global impact Work with life-saving technologies and innovative solutions Join a collaborative, supportive, and inclusive team Build your career in a company that invests in people and progress

Our Culture: Powered by Our DNA

At Safeguard Medical, our culture is built on values that drive us every day:

Ownership

- We take charge, own our impact, and push for success.

Initiative

- We act boldly and do what's right, fast.

Curiosity

- We ask "why?", explore better ways, and embrace diverse views.

Candor

- We speak openly and respectfully to align and move forward.

Humility

- We lead selflessly, knowing success is shared.

We believe in learning from each other, valuing every voice, and creating a space where everyone belongs--regardless of background, identity, or ability.

What You'll Get in Return

We believe great people deserve great rewards. Here's what we offer to support your wellbeing, growth, and success (benefits may vary by country):

Competitive pay & performance bonus

- because your impact deserves recognition

Government-backed pension scheme

- with a 5% employer contribution to help secure your future

Generous holiday allowance

- time to recharge and enjoy life outside of work

Employee Assistance Program (EAP)

- confidential support when you need it most

Comprehensive insurance packages

- peace of mind for you and your loved ones

Tuition reimbursement & referral programs

- invest in your growth and help us grow too

Ready to Make a Difference?

Ready to join our team? We'd love to hear from you. Safeguard Medical - Job Opportunities to learn about future opportunities.


We are proud to be an Equal Opportunity/Affirmative Action employer.


The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification