Job Description

Company Overview

Richmond Motor Group is a family-run business and is a leading automotive retailer representing Hyundai, MG, Skoda, Suzuki, and Genesis, operating across Portsmouth, Southampton, Guildford, and Bognor Regis. With an expanding dealership network, we are committed to leveraging robust IT systems and innovative digital solutions to support our operations and customer experience.

Summary

As an IT Infrastructure Engineer, you will play a key role in supporting our infrastructure, managing and enhancing systems across multiple sites, and delivering high-level technical support. You will assist the Group IT Manager in maintaining core services and take ownership of specific projects, including the selection and implementation of a new IT service management (ITSM) tool.

You will also be instrumental in mentoring a junior team member once hired.

Key Responsibilities

Provide

2nd and 3rd line support

across a range of hardware, software, and services. Initially you will be expected to support with 1st line queries until a junior position is filled. Support and manage

multi-site infrastructure

, including switches, firewalls, and connectivity Administer and support the

Microsoft 365 ecosystem

, including

Entra ID, Intune, SharePoint

, and

Exchange Online

Manage and maintain

Windows Server environments

, including

Active Directory

,

DHCP

, and

Group Policy

Support and manage

network hardware

, including

Ubiquiti, OPNsense

, and legacy

Draytek

equipment Support bespoke car

dealership software

used by Hyundai, Skoda, MG, Suzuki Assist with the

management of iPads

across the business, including deployment and policy management Lead the

replacement of our existing ITSM/ticketing system

with a modern solution Provide guidance and assist in the

onboarding and training of a future junior IT team member

Administer

Barracuda email filtering

and ensure robust email security Maintain documentation and ensure systems and procedures meet operational standards and security best practices

Key Requirements

3 years proven experience in a

multi-site IT support

environment Strong technical experience with:

Microsoft 365

(Entra/Intune/SharePoint)

Windows Server

,

Active Directory

,

Group Policy

,

DHCP

Network devices

, particularly

Ubiquiti

,

OPNsense

,

Draytek

Barracuda

or similar email filtering/security solutions Excellent communication skills and ability to support non-technical users Experience supporting and managing

iOS devices

, ideally iPads Demonstrable experience with

2nd/3rd line support

(with willingness to help on 1st line until a junior is in place) Experience managing or assisting in

IT infrastructure projects

Strong documentation and organisational skills
Job Types: Full-time, Permanent

Pay: 35,000.00-45,000.00 per year

Benefits:

Additional leave Bereavement leave Canteen Company events Company pension Discounted or free food Employee discount Free fitness classes Health & wellbeing programme
Experience:

multi-site IT support: 3 years (required)
Work Location: In person