Job Description

Please note the N3i Grade for this vacancy is N6 which starts at 35,461.74 pa/pr.
The post holders will provide a range of 2nd & 3rd line technical support services for the organisations server and network infrastructure, including hardware and software support, development & implementation for systems, servers, storage, security and virtualisation and will also have experience of supporting network infrastructure and wireless connectivity in a large corporate setting.
As this role is both technical and operational the post holders will support the day-to-day running of the IT Servers and Networks to agreed service levels and installation of new hardware and systems when required with participation as a project team member and in some cases project lead for ongoing technical support improvements to the organisations infrastructure.
Together with the rest of the team the post holders will support IT users and be responsible for keeping the organisations staff and other IT colleagues fully informed of the progress of calls raised with the Service Desk, maintaining clear, high quality records on actions undertaken in support of resolving IT incidents.
Working with the IT Server and Network Lead Engineer the post holder will ensure IT services and solutions are appropriately and cost effectively designed and implemented to sufficiently support the organisations clinical and operational capability.
Main duties of the job

• The successful candidates should have a friendly, professional and customer focused approach; always putting the customer first and ensuring they are kept up to date with the status and progress of incidents and service requests. Candidates will also need to possess good analytical and problem-solving skills.
• The post holders will be a valued member of a well-run and efficient IT team.
• Applicants should have some experience of working within a similar environment, have excellent organisational skills and the ability to prioritise and analyse complex issues as well as having an excellent telephone manner and communication skills. The post holder should be able to remain calm under pressure and express solutions or ideas to customers in a clear and non-technical manner.
• The post holders should have 3 years experience of working with large corporate computing and networking environments. Experience working within an NHS environment is favourable.

The Infrastructure Engineer role will be part of a rota covering the service operating hours of 07:30 to 18:30 Monday to Friday over a 37.5 hour working week. The role will also include the need for on-call third line duties on a rota.
Please note there are two, full time vacancies available for this post.
About us
N3i is a joint partnership betweenCity Health Care Partnership CIC (CHCP)andThe One Point, specifically established to support the NHS Primary Care IT services across the Humber and North Yorkshire region. N3i offers a combination of technical expertise and strong customer service skills to deliver an industry leading IT support service to our customers across the region. The IT support service is provided from our state-of-the-art facilities from Aura Innovation Centre, Bridgehead Business Park, Hessle.
Details
Date posted
10 July 2025
Pay scheme
Other
Salary
35,461.74 a year
Contract
Permanent
Working pattern
Full-time
Reference number
E0009-25-0006
Job locations
N3i, Aura Innovation Centre, Bridgehead Business Park
Meadow Road
Hessle
North Humberside
HU13 0GD
Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role. Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Experience
Essential

• At least 2 years exposure to large corporate computing environments, including networking
• At least 2 years experience of large Data center management
• At least 3 years experience of providing field or desk based support to IT users, in an environment of mixed Windows Operating Systems

Desirable

• At least 3 years exposure to large corporate networks
• At least 3 years experience in directly working with Servers

Qualifications
Essential

• Relevant IT degree or equivalent qualifications, training or experience

Desirable

• Vendor qualification (e.g. VCP, MCP, WatchGuard, Aruba, CCNA)
• Evidence of continued professional development

Knowledge
Essential

• VLAN implementation/management
• Desktop Imaging and deployment
• Detailed knowledge of hardware and software in a corporate IT environment
• VMWare administration in a large corporate environment
• Large scale multi-site wireless deployment
• Firewall management
• Ability to analyse complex issues
• VOIP telephony system management
• Patch Management
• Backup Configuration
• Advanced keyboard skills

Desirable

• Knowledge of NHS policies and procedures
• SQL Server and Database Management
• IIS and IAS
• NHSmail
• ISO27001

Person Specification
Experience
Essential

• At least 2 years exposure to large corporate computing environments, including networking
• At least 2 years experience of large Data center management
• At least 3 years experience of providing field or desk based support to IT users, in an environment of mixed Windows Operating Systems

Desirable

• At least 3 years exposure to large corporate networks
• At least 3 years experience in directly working with Servers

Qualifications
Essential

• Relevant IT degree or equivalent qualifications, training or experience

Desirable

• Vendor qualification (e.g. VCP, MCP, WatchGuard, Aruba, CCNA)
• Evidence of continued professional development

Knowledge
Essential

• VLAN implementation/management
• Desktop Imaging and deployment
• Detailed knowledge of hardware and software in a corporate IT environment
• VMWare administration in a large corporate environment
• Large scale multi-site wireless deployment
• Firewall management
• Ability to analyse complex issues
• VOIP telephony system management
• Patch Management
• Backup Configuration
• Advanced keyboard skills

Desirable

• Knowledge of NHS policies and procedures
• SQL Server and Database Management
• IIS and IAS
• NHSmail
• ISO27001