Job Description

About The Role

We at PEI Group are looking for a IT Infrastructure Engineer to join our welcoming, diverse, and growing team based here in London. The IT Infrastructure Engineer will play a key role in supporting the Head of IT in administering, managing and developing the company's IT systems, and working on global IT projects with technical support to PEI staff as required. The IT Infrastructure Engineer will strive to ensure seamless and secure operation of IT systems, hardware, and software across the global PEI network





PEI operates a fully cloud-based IT environment, primarily leveraging Microsoft technologies. The on-premises IT footprint consists of networking and ISP equipment in its two main offices. With a global presence, PEI's IT team provides comprehensive support across all regions.



Your main responsibilities will include:



User account and mailbox management using M365, MS Entra ID and MS Exchange OL User provisioning and sign-on policy creation within MS Entra ID and MS Azure, using Enterprise Apps, App Registration, SSO and SCIM. Tenant, user, mailbox and endpoint security using MS Log Analytics, MS Sentinel, MS Email Filtering, MS Defender and MS Defender for Endpoint. Networking and infrastructure + Assist with network connectivity issues, including troubleshooting structured cabling.
+ Support office network changes and upgrades as needed.
+ WiFi AP and SSID monitoring and management.
Hardware and Software Management + Maintain, troubleshoot, and support office A/V equipment and meeting room technology.
+ Manage and support office print devices and other hardware assets.
End-User Support + Provide technical support in-person and remotely to resolve IT-related issues promptly.
+ Deliver excellent customer service by ensuring timely responses and resolutions
Vendor and Partner Collaboration + Liaise with Managed Service Providers (MSPs) for escalated technical support.
+ Manage relationships with IT suppliers to ensure smooth service delivery.
Project Involvement + Implement and manage global IT projects e.g. deployments, updates, and other initiatives.
+ System monitoring and health checks across all IT systems

About You

Requirements

Essential Qualifications & Experience:

Three years minimum experience across:
M365 - User and licence management MS Entra ID - User management and monitoring. MS Azure - User provisioning and sign-on policy creation using Enterprise Apps, App Registration, SSO and SCIM. MS Security Tools - MS Log Analytics, MS Sentinel, MS Email Protection, MS Defender, MS Defender for Endpoint. Windows 10/11 support Hardware troubleshooting expertise - laptops, printers, A/V meeting room equipment. A good knowledge of networking protocols, hardware and structured cabling.

Desired Skills & Experience

Support and management of third-party SaaS systems in use by PEI e.g. + Zoom (Meetings, Rooms and Phone)
+ Egnyte
+ Slack
+ Abnormal Security
MacOS support Creating documentation on resolving common issues and general administration to help team members.

Personal Attributes

A collaborative team player. Customer-focused with a dedication to delivering excellent service. Resilient under pressure and adaptable to changing priorities. The IT knack

About Us

Who we are:

PEI Group is a subscriber-focused business intelligence company. With our multi-talented global team of over 490 people, spread across EMEA, USA & Asia, our purpose is to inform and connect investment professionals across global, specialised markets. We identify specific high growth, high value investment sectors and themes where deep insight, strong market relationships and active capital flows are critical for success.

What we do:

PEI Group provides industry-leading journalism, data, and market insight to subscribing clients via a wide portfolio of specialist brands supported by our robust and scalable digital publishing, analytics, and database platform. We also track the firms and individuals who shape markets and bring client-communities together to enable knowledge sharing, profile building and relationship development through professional networks and events. Wherever our markets are active - in New York, Los Angeles, Tokyo, Sydney, Hong Kong, Singapore, London and elsewhere - PEI is hard at work examining crucial market forces and shifting investment themes, identifying active investors and their capital allocations, and scanning ahead for regulatory changes, new compliance requirements and other risk factors.

At PEI we value diverse talent and welcome applications from everyone - regardless of background. We are an equ

al

opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this.

PEI Group supports flexible working arrangements, and we welcome career returners.