Job Description

Watford Community Housing
Salary: 45,000.00 - 55,000.00 - 37 hours per week
The vacancy
At Watford Community Housing, we are committed to delivering exceptional IT support with a touch of innovation and enthusiasm. We are looking for a dedicated IT Infrastructure Engineer to join us in our mission to ensure the health, performance, and security of our core technology.
Reporting to the IT Manager, you will manage the full lifecycle of our technology infrastructure, serving as a critical Tier 2/3 technical lead.
What's the role?
You will be responsible for the high availability and robust protection of our critical systems through the following domains:

• Systems & Server Administration: Install, configure, and maintain physical and virtual servers (Windows/Linux) and manage directory services like Active Directory and Entra ID.
• Network Management: Oversee routers, switches, firewalls, and VPNs while administering core services such as DNS and DHCP.
• Security & Data Integrity: Deploy endpoint protection, monitor for breaches, and manage robust data backup and Disaster Recovery (DR) protocols.
• Virtualisation & Cloud: Administer virtualised platforms and manage hybrid cloud resources (IaaS/PaaS) within Microsoft Azure.
• Maintenance & Tier 2/3 Support: Diagnose complex hardware/software issues and maintain detailed technical documentation and system diagrams.
• Innovation: Research and evaluate new technologies--such as automation and cybersecurity--to recommend strategic improvements.

What are we looking for?
Essential

• Experience: A minimum of 3 years of progressive, hands-on experience in dedicated System or Network Administration.
• Technical Expertise: Proven proficiency in Windows/Linux Server, VMware/Hyper-V, and networking fundamentals (TCP/IP, VLANs).
• Problem-Solving: Analytical skills for diagnosing complex, multi-system infrastructure issues.
• Security Focus: A strong commitment to security best practices, including patching and access control.

Desirable

• Cloud & Automation: Experience with Azure IaaS and scripting languages like PowerShell, Bash, or Ansible.
• Certifications: Microsoft Azure, Fortinet, VMware, CCNA, or CompTIA Server+/Security+ certifications.
• Frameworks: Familiarity with the ITIL framework for incident and change management.

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What can we offer you?
We know that people are our most valuable assets, so we offer a range of benefits including 28 days' annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.
How we work
We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.
How to apply
If this sounds like your next role, click 'apply now', tell us why you've got what it takes and send us a copy of your current CV.
The closing date is 2nd January 2026, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 5th January 2026.

Skills Required