Job Description

Description

The role of IT Intern is to serve as a primary point of contact for all IT requirements in L'Occitane En Provence - covering Retail, Warehouse and Corporate locations across the UK and Ireland. You will provide support, maintenance, and installation of key IT systems taking ownership of end user requests, resolving problems, installing hardware & software solutions, and supporting the EU service desk, and take leadership on locally assigned incidents. Tasks include end user support, warranty repairs, and maintenance of equipment, upgrades and configurations. Every day is different and there will be plenty to keep you interested, and help you grow your own skills and experience.

Contract Type:

This is a fixed term internship for 6 months. The role will require candidates to be able to commit to 4 days a week in the office and 1 day working from home (Friday)

Weekly Hours:

37.5

Key Responsibilities

To be the main point of contact for all UK & Ireland business as usual topics, and provide 1st and 2nd line support to all stakeholders To support on deliverables for key local projects for UK & Ireland (such as preparing hardware, on-site interventions, and preparations) as outlined by the Senior IT Officer Support on admin responsibilities such as hardware maintenance, recycling of hardware adhering to WEEE standards, and recycling as part of our commitments to sustainability and re-use and recycling initiatives. As well as procurement and maintaining relationships with key suppliers Provide on-site and remote support for the Company's Hardware (Desktops, Laptops, ePOS systems, printers, servers, mobile phones) Receive, manage, and record IT service desk incidents across multiple channels Provide friendly and efficient 1st and 2nd line support to all users in the business, ensuring high levels of performance against SLA metrics Ensure that adequate training materials are in place and up to date for all users. Escalate service requests to the global 2nd and 3rd line teams and solve local issues where possible Installation, configuration, and support of software, hardware using Microsoft System Centre (MECM) and Microsoft Intune Provide support for in-house and external software including: Microsoft Teams, Microsoft 365, Windows, Cegid, SharePoint, SAP, iOS, Adobe Suites Ensure that all tasks comply with the group's security policies Any other duties as are within the scope, spirit and purpose of the job, as requested by the line manager or Head of Department

What we need from you!

Have strong communication and interpersonal skills with a customer focused attitude putting the end-user needs first Lead by example, and provide a strong and stable support to end users, and support Senior IT Officer and IT Manager Have a good foundation, knowledge and experience of IT systems, processes and procedures Stay current with the latest technology advancements and a passion and willingness to learn Ability to handle multiple projects and prioritise tasks Strong organisational skills Ability to talk about technology in simple terms Able to work independently, be driven, motivated and take ownership and be responsible An excellent problem solver with strong analytical skills and attention to detail Demonstrates and acts as a role model for the companies group values and behaviours

What we offer you!

Generous staff discount to use on all your favourite L'Occitane products! Training Product Allocation every month! Generous holiday allowance, increasing with length of service Extra half day off for your birthday every year Extra day holiday if you get married Weekly fruit basket per team Pension scheme My L'Occitane Rewards: Discount/Cashback on high street retailers GymFlex, Cycle to Work, SmartTech, Childcare Vouchers Many social events throughout the year, in and out of the office Much, much more!
Some benefit eligibility is based on length of service

About L'OCCITANE EN PROVENCE

L'OCCITANE EN PROVENCE has been crafting beauty and wellbeing products since its creation in 1976 with the intention of sharing nature's wonders with the world. We believe that beauty goes beyond what the eye can see. From seed to skin, we are holistic in our approach. We nurture nature and aim to create positive change in the world. And by doing so, we inspire those around us to do the same.

Not only an award-winning brand and a premium retailer, L'OCCITANE is proud to be a certified B Corp. From our field producers to our employees, our customers and our charity partners, we aim to leave a lasting, positive impact on our planet and people.

L'OCCITANE is an equal opportunities employer, committed to creating a diverse and inclusive workplace that is free from discrimination and harassment. This means that when making decisions about our employees' careers, our main consideration is their ability to do their jobs and develop in their roles.

We recruit positive-minded people who share our core values and our commitment to sustainability. In return we offer competitive employment packages with multiple benefits, personal development programs and opportunities to grow and thrive as individuals.