Job Description

Rotech is seeking an experienced, hands-on IT professional to take ownership of the Company's day-to-day IT operations, managing all 1st and 2nd line support on-site and liaising with our external IT service provider for 3rd line support.

Beyond daily support, the successful candidate will contribute to the longer-term IT and cybersecurity strategy and will assist with the software development of our in-house operating management system, requiring a blend of technical support and software development skills.

KEY RESPONSIBILITIES:

Provide 1st and 2nd line support to internal users, resolving hardware, software, and network issues on-site.

Act as the main liaison with our external IT service provider, managing 3rd line support requests and escalating unresolved or recurring issues.

Monitor and verify that backup systems are functioning correctly.

Manage IT-related onboarding and offboarding.

Maintain accurate records of IT assets, including hardware, software licences, and user accounts.

Support and enforce Rotech's IT policies (e.g. cybersecurity, acceptable use etc).

Assist with minor server maintenance, upgrades, and troubleshooting.

Report directly to the Managing Director.

Contribute to discussions on IT and cybersecurity strategy

Assist with the development of Rotech's in-house management system.

EXPERIENCE/CAPABILITIES:

Minimum of 1 year of relevant experience. Ideal candidates will possess 3+ years of IT experience, with strong exposure to 1st and 2nd line support.

Knowledge of Windows environments, servers, and common business applications.

Ability to troubleshoot hardware and software issues effectively.

Working knowledge of at least one programming language and an interest in supporting internal software development.

Strong communication skills for liaising with colleagues and external IT support partners.

Proactive and organised, with a willingness to take ownership of IT systems.

If you are interested, please submit your CV to Sarah.russell@rotechgroup.co.uk

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person