Job Description

We are seeking a seasoned and hands-on IT Manager to lead our busy Service Desk and our central IT team based in Manchester, overseeing a dedicated group of IT Administrators, IT Support Analysts, and a Senior IT Engineer. The successful candidate will not only provide strategic leadership but also actively contribute to the hands-on delivery of IT services. This role involves working closely with the IT Manager responsible for Systems and Projects to align initiatives and ensure the overall success of our IT objectives.
Main duties of the job
Service Desk LeadershipDirect and manage the Service Desk team, setting performance goals,providing guidance, and conducting regular evaluations.
Service Delivery and Support:
Oversee the hands-on delivery of IT support services to end-users.
Actively participate in troubleshooting and issue resolution.
Team Collaboration:
Collaborate with the IT Manager for Systems and Mobilization to align IT initiatives and goals.
Work hands-on with other IT teams to ensure seamless integration and communication.
IT Infrastructure Management:
Collaborate with IT Administrators on hands-on planning, implementation, and maintenance of IT infrastructure.
Project Management:
Lead hands-on IT projects.
Actively participate in project activities, allocate resources, and ensure successful project delivery.
Provide regular hands-on project updates and reports to IT leadership.
Northern Regional Manager:
Oversight of all remote sites and offices in the north of England.
Site Visits:
Conduct regular visits to remote sites to assess IT infrastructure, support needs, and overall operational efficiency.
Establish relationships with on-site staff to understand local IT requirements.
Service Commissioning and Decommissioning:
Take the lead in commissioning new service contracts, ensuring alignment with organisational needs.
About us
Omnes Healthcare Limited is a growing organisation that has been operating within the NHS since 2006, offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare. We are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience. With a diverse team of over 500 staff spread across approximately 50 locations throughout the UK, we are dedicated to excellence in every aspect of our operations.
Details
Date posted
03 September 2025
Pay scheme
Other
Salary
40,000 to 43,000 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A1797-25-01360309
Job locations
Omnes Healthcare Ltd
Clowes Street
Salford
M3 5NA
Job description
Job responsibilities
Service Desk Leadership
Direct and manage the Service Desk team, setting performance goals, providing guidance, and conducting regular evaluations.
Actively contribute to the delivery of high-quality IT support services and be an escalation point for complex technical problems.
Foster a positive and collaborative work environment within the team.
Service Delivery and Support
Oversee the hands-on delivery of IT support services to end-users.
Ensure timely resolution of technical issues and adherence to service level agreements (SLAs).
Actively participate in troubleshooting and issue resolution.
Team Collaboration
Collaborate with the IT Manager for Systems and Mobilization to align IT initiatives and goals.
Work hands-on with other IT teams to ensure seamless integration and communication.
IT Infrastructure Management
Collaborate with IT Administrators on hands-on planning, implementation, and maintenance of IT infrastructure.
Ensure the security, scalability, and reliability of IT systems.
Actively participate in the development and execution of IT policies and procedures.
Staff Development and Training
Identify hands-on training needs and actively participate in professional development for team members.
Keep the team informed about industry best practices, emerging technologies, and relevant certifications.
Project Management
Lead hands-on IT projects.
Actively participate in project activities, allocate resources, and ensure successful project delivery.
Provide regular hands-on project updates and reports to IT leadership.
Northern Regional Manager
Oversight of all remote sites and offices in the north of England.
Address on-site issues and coordinate with the IT team for effective problem resolution.
Site Visits
Conduct regular visits to remote sites to assess IT infrastructure, support needs, and overall operational efficiency.
Establish relationships with on-site staff to understand local IT requirements.
Service Commissioning and Decommissioning
Take the lead in commissioning new service contracts, ensuring alignment with organisational needs.
Oversee the hands-on decommissioning of contracts, ensuring a smooth transition to alternative solutions.
Collaborate with relevant stakeholders to ensure seamless service continuity.
Job description
Job responsibilities
Service Desk Leadership
Direct and manage the Service Desk team, setting performance goals, providing guidance, and conducting regular evaluations.
Actively contribute to the delivery of high-quality IT support services and be an escalation point for complex technical problems.
Foster a positive and collaborative work environment within the team.
Service Delivery and Support
Oversee the hands-on delivery of IT support services to end-users.
Ensure timely resolution of technical issues and adherence to service level agreements (SLAs).
Actively participate in troubleshooting and issue resolution.
Team Collaboration
Collaborate with the IT Manager for Systems and Mobilization to align IT initiatives and goals.
Work hands-on with other IT teams to ensure seamless integration and communication.
IT Infrastructure Management
Collaborate with IT Administrators on hands-on planning, implementation, and maintenance of IT infrastructure.
Ensure the security, scalability, and reliability of IT systems.
Actively participate in the development and execution of IT policies and procedures.
Staff Development and Training
Identify hands-on training needs and actively participate in professional development for team members.
Keep the team informed about industry best practices, emerging technologies, and relevant certifications.
Project Management
Lead hands-on IT projects.
Actively participate in project activities, allocate resources, and ensure successful project delivery.
Provide regular hands-on project updates and reports to IT leadership.
Northern Regional Manager
Oversight of all remote sites and offices in the north of England.
Address on-site issues and coordinate with the IT team for effective problem resolution.
Site Visits
Conduct regular visits to remote sites to assess IT infrastructure, support needs, and overall operational efficiency.
Establish relationships with on-site staff to understand local IT requirements.
Service Commissioning and Decommissioning
Take the lead in commissioning new service contracts, ensuring alignment with organisational needs.
Oversee the hands-on decommissioning of contracts, ensuring a smooth transition to alternative solutions.
Collaborate with relevant stakeholders to ensure seamless service continuity.
Person Specification
Qualifications
Essential

• Bachelors degree in Information Technology, Computer Science, or a related field.
• Proven hands-on experience in a managerial role within IT support and service delivery.
• Strong hands-on leadership and team management skills.
• Excellent hands-on knowledge of IT systems, networks, and infrastructure.
• Demonstrated ability to manage multiple priorities hands-on and deliver results.
• Strong hands-on communication and interpersonal skills.

Desirable

• Hands-on experience with IT project management and execution.
• Familiarity with hands-on cloud computing technologies.
• Knowledge of hands-on cybersecurity best practices.

Person Specification
Qualifications
Essential

• Bachelors degree in Information Technology, Computer Science, or a related field.
• Proven hands-on experience in a managerial role within IT support and service delivery.
• Strong hands-on leadership and team management skills.
• Excellent hands-on knowledge of IT systems, networks, and infrastructure.
• Demonstrated ability to manage multiple priorities hands-on and deliver results.
• Strong hands-on communication and interpersonal skills.

Desirable

• Hands-on experience with IT project management and execution.
• Familiarity with hands-on cloud computing technologies.
• Knowledge of hands-on cybersecurity best practices.

Skills Required