Job Description

About the company

McGeoch Technology Ltd. Have an exciting opportunity for the position of IT Support Manager/Site Lead. The successful applicant will be based at our production, assembly and test facility in Birmingham City Centre, where we design, manufacture, and repair a range of products and services for defence and industrial markets including ATEX Lighting, Electrical Distribution, Instrumentation and Control solutions.

Our reputation for integrity is built on compliance with laws and regulations, ethical conduct, and respect for each other, wherever we operate. We are committed to maintaining high standards and are an equal opportunities employer.

Our businesses serve a wide range of industries, including Aviation, Space, Defence, Rail, Medical, Scientific and Oil & Gas Sectors (ATEX). Our largest markets are the UK, Europe, and US, but we also have businesses in India and Ireland.

The Role

Reporting to the Head of IT, this office-based hands-on role will see you take overall responsibility for the day-to-day support function and ensuring the availability of all IT systems and services. Coordinating the daily activities of the IT team you will be take charge and lead on managing incidents through to resolution, assign technical resource from within the team. You will maintain an intimate awareness and understanding of incidents allowing effective communication with senior management / customers, managing expectations of key stakeholders. This role would suit someone with a comprehensive range of technical and non-technical skills looking to make their move into management.

Key areas of responsibility

Your duties will include but are not limited to:

Supervise, support, lead and motivate the IT team Manage SLA's Oversee day to day activities of the team ensuring that processes run efficiently and effectively Supporting users Managing external services by 3rd party suppliers Updating and maintaining internal systems Managing policies and processes and procedures Ensure software is updated and patched in line with security standards. Ensure business security standards are always maintained.

Essential experience

Azure Intune / Autopilot Office 365 Active Directory Microsoft operating Systems Hardware, Software Networking- Routers, Firewalls, Hardware ITIL Experience 3 years' experience in a 2nd Line Team Full UK Driver's License Required An understanding of Microsoft Business Central whilst desirable is not essential.

Eligibility

In relation to certain posts within McGeoch Technology, it has been determined that it is necessary for security reasons to only employ UK nationals. Individuals are only eligible if:

(a) they are a British citizen; and

(b) do not hold dual nationality; or have relinquished dual nationality and can provide evidence of this.

Job Types: Full-time, Permanent

Benefits:

Company pension Flexitime
Application question(s):

Are you a British Citizen with no Dual Nationality?
Work Location: In person