Job Description

IT Manager (Group Technology & Systems)

Reports to:

Director of Operations

Location:

Andover or Launceston (with remote support to Ireland and Vietnam)

Contract:

Full-time, Permanent

Working Pattern:

Hybrid - ideally commutable to Andover 1-2 days per week

About the Role

We are seeking a capable and well-organised

IT Manager

to own the group's technology operations -- coordinating external service providers, maintaining key business systems, and ensuring day-to-day continuity across our UK, Ireland, and Vietnam operations. This is a

stand-alone role

that balances light hands-on administration with supplier governance. You'll be the central point of control for NetSuite ERP, Microsoft 365/Azure AD, networking continuity, security/compliance, and the external service desk -- ensuring reliability, security, and value for money.

Key Responsibilities

1. Core System Administration & Support

Act as primary administrator for core business systems, including

NetSuite ERP

,

Microsoft 365

,

SharePoint

, and

Azure AD

. Manage user accounts, permissions, and basic configuration within these platforms. Oversee the external service desk (Jira Helpdesk / MSP), ensuring issues are logged, prioritised, and resolved within SLAs. Provide first-line in-house support and escalate complex issues to external partners. Maintain key system documentation and update internal knowledge base materials.

2. IT Infrastructure & Service Provider Coordination

Manage and coordinate a portfolio of service providers, including: Managed IT support and infrastructure partners Broadband, network connectivity, and telephony providers Mobile contracts and device estate On-site

CCTV, access control, and physical security systems

across Launceston and Andover Hardware and software procurement partners Ensure suppliers meet agreed service levels and costs remain within budget. Oversee backups, device lifecycle, and licensing compliance, working closely with suppliers. Monitor network performance and ensure resilience plans are in place.

3. Data, Security & Compliance

Maintain user access and security standards across systems, including MFA, VPN, and device policies. Coordinate periodic security reviews with external partners to ensure Cyber Essentials and GDPR compliance. Oversee data backup routines, recovery testing, and incident reporting. Keep IT policies and documentation up to date for audits and management review.

4. Systems Improvement & IT Governance

Work with operations and finance teams to optimise NetSuite use and improve process efficiency. Coordinate upgrades and testing across business systems. Identify areas where automation, integration, or system configuration can add value -- managing delivery through partners. Maintain an IT roadmap and budget aligned with operational growth. Report on system performance, incidents, and improvement initiatives.

Skills & Experience (Required)

Proven experience managing IT operations in a

small or standalone environment

. Strong working knowledge of

Microsoft 365, Azure AD, Windows Server environments

, and

network fundamentals

. Experience administering or supporting an

ERP system

(ideally

NetSuite

). Confident in

vendor management

, holding MSPs and comms providers accountable. Practical understanding of IT security principles and data protection.

Networking skills for occasional on-site tasks

(e.g. firewall configuration, switch management). Excellent communication skills with both technical and non-technical colleagues. Highly organised, proactive, and comfortable working independently.

Desirable

Microsoft or ITIL certifications. Experience in manufacturing, warehousing, or logistics environments. Familiarity with Power BI or reporting tools.

PowerShell or scripting knowledge

for light automation -- nice to have, not essential.

Why Join Us

A hands-on yet strategic role in a growing international business -- with autonomy to improve reliability, security, and user experience while shaping how technology supports operations across the group.

Applications:

via Indeed (CV + short cover note)

Job Types: Full-time, Permanent

Work Location: Hybrid remote in Penton Mewsey SP10 5AZ