Job Description

Job description

Job Title:

Information Technology (IT) Manager

Location:

London (Hybrid)

Reporting to:

Chief Operating Officer (COO)

Responsible for:

IT Officer

Contract:

Permanent

Salary:

55,000 Gross per annum + 9% pension contribution

Deadline:

17:00 UK time, 30 October 2025




Conciliation Resources


Conciliation Resources (CR) is an independent international organisation working with people in conflict to prevent violence, resolve conflicts and promote peaceful societies. We believe that building sustainable peace takes time. We provide practical support to help people affected by violent conflict achieve lasting peace. We draw on our shared experiences to improve peacebuilding policies and practice worldwide. We currently have over 80 full and part-time staff members, working mainly out of offices in the UK, Belgium, Australia, Philippines, Kenya, Ethiopia and Central African Republic. We work with over 100 locally-based and international partners worldwide.


Job Purpose


The purpose of the IT Manager role is to lead CR's internal IT operations and infrastructure. Reporting to the Chief Operating Officer, the IT Manager will be responsible for the effective and efficient management of our IT systems, ensuring their reliability, security, and alignment with the company's strategic goals.


While the role is based in London, it needs to provide oversight to the global IT systems of the organisation, ensuring systems will function effectively in all operating contexts, taking into account issues such as internet bandwidth and electricity reliability.


The role is supported by an IT Officer who handles the majority of user-facing support issues, and can draw on a long-term part-time IT consultant who has a deep knowledge of the organisation's IT systems and infrastructure. This allows the IT Manager to focus more on strategic planning information and infrastructure management, and IT project delivery.


The successful candidate will provide a balance of strategic and operational skills. While they will be able to draw on the IT Officer and Consultant for much hands-on work, they will, at times, need to take on more of the operational tasks. At the same time, they must possess the judgement and insight to understand the technical landscape, determine organisational needs, and identify and engage external specialists as needed.

Person Specification

Knowledge

Strong understanding of current IT operating environment, including hardware and software, and upcoming innovations and challenges.

Understanding of risks and threats, particularly in a context of working with partners in states with a history of cyber-attacks.

Understanding of how AI tools can be utilised for improving organisational effectiveness and efficiency.

Experience

Experience in planning and budgeting for an IT function, looking ahead at what is required and ensuring plans are developed to respond to emerging changes.

Experience in establishing and maintaining IT systems on an organisational basis.

Experience of working in a global organisation, ensuring systems function in contexts with limited technology, electricity and internet bandwidth

Experience in maintaining cybersecurity, dealing with malicious threats, and maintaining organisational functioning.

Experience in maintaining necessary licensing and authorisations, including Cyber Essentials certification.

Experience of working with Macs and Google Workspace would be an advantage.

Skills

Ability to engage with other departments to understand their needs.

Ability to adapt systems and processes to ensure they meet the needs of users.

Project management skills and the ability to roll out changes in a way that ensures they are adopted.

* Documentation skills, with the ability to prepare effective policies, guidelines and records, including disaster recovery plans.