Job Description

Michael Page Technology are proud to be partnered exclusively to support on the recruitment of an IT Manager role to join our client on an initial 3 month contract. You will join an established academic institution, and take on line-management / mentor responsibilities of a small team, as well as having hands-on technical responsibilities within a Google environment.

• As the IT Manager, you will take operational ownership of a busy, user-focused technical support function within a sizeable academic environment.
• You will lead and mentor a team of 4 IT Technicians, ensuring high-quality support across approximately 5 sites and a user base of 4,000, whilst also providing daily direction and prioritisation.
• The support the team provides spans 1st, 2nd and 3rd Line, and you will act as an escalation point for more complex technical issues.
• In addition you will ensure SLAs, service quality standards and user satisfaction targets are met, whilst coordinating on-site support schedules and resource allocation across the organisation's 5 locations.
• This is a hands-on leadership role where you'll combine day-to-day team management with practical technical expertise.
• The organisation is a predominantly Google Workspace (G Suite) environment, so strong Google ecosystem experience will be a significant advantage. The team supports the adoption, optimisation, and troubleshooting of Google Workspace technologies.
• The role will be based 5 days per week on-site in the Newcastle Upon Tyne region, so you will be based locally, with your own mode of transport.

A chance to join an established, award-winning academic organisation.You'll head up a small team of IT Technicians on an interim basis for 3 months.
As the successful candidate for the IT Manager role, you will have the following experience:

• Proven experience leading or supervising an IT support team, ideally of 3+ reports.
• A sound understanding of end-user device management, networking fundamentals, and troubleshooting.
• Experience supporting Google Workspace (Gmail, Drive, Classroom, Admin Console) or willingness to quickly upskill, will be highly desirable.
• Excellent communication and stakeholder-management skills.
• Ability to balance hands-on support with team leadership responsibilities.
• Previous experience within academic or public-sector environments is highly desirable.

• Michael Page Technology are partnered with a leading academic organisation that have a proud reputation of educational excellence across the North East.
• With a userbase comprising of approx. 3,000 students and 1,000 staff based across a multi-site campus, you'll join a thriving organisation that are having a profound impact on local education.

• 400 - 500 per day.
• Inside IR35.
• Contract length initially for 3 months, with likely extension.

Skills Required