Job Description

Job Title: IT Manager

Location:

Uxbridge

Employment Type:

Full-Time

About Us - The Pantry (UK) Ltd

At The Pantry (UK) Ltd, we believe that great food has the power to bring people together and create positive, lasting experiences. Founded with a passion for fresh ingredients, seasonal cooking, and service excellence, we have grown into one of the UK's leading independent contract caterers.

From nutritious school meals to bespoke corporate dining and hospitality services, we deliver tailored food solutions that reflect our clients' values, communities, and tastes. Our commitment to quality, innovation, and sustainability drives everything we do - whether we're serving thousands of pupils each day or creating high-impact dining experiences for business and events.

Proudly independent, The Pantry is built on strong relationships, a collaborative spirit, and a deep-rooted belief in doing things the right way. Our people are at the heart of our success: we empower them to grow, contribute ideas, and make a real difference.

As we continue to expand our presence across the UK, including through strategic partnerships and acquisitions, we're looking for passionate individuals to join us in shaping the future of contract catering.

Job Overview

We are seeking an experienced and hands-on

IT Manager

to lead and manage our IT function. This role will oversee the company's IT infrastructure, systems, and digital platforms, while managing a small but capable team consisting of an IT Assistant and a Web Developer.

The ideal candidate will combine technical expertise with strong leadership skills and will be comfortable providing hands-on support while also developing long-term IT strategies that align with the business. This role is key to ensuring our technology underpins our growth and supports the smooth operation of all areas of the business.

Reports To

Directors

Key Responsibilities

1. IT Operations & Infrastructure

Oversee the day-to-day operation, maintenance, and development of IT systems, networks, and hardware. Ensure business-critical systems are secure, reliable, and scalable. Manage software, hardware, and licensing procurement, ensuring cost-effective solutions. Develop and maintain IT policies, procedures, and documentation.

2. Team Leadership & Development

Manage, mentor, and support the IT Assistant and Web Developer. Prioritise workload, set clear goals, and provide ongoing training and development. Foster a collaborative, problem-solving culture within the IT team.

3. Cybersecurity & Compliance

Ensure data protection and system security are maintained to the highest standards. Monitor, review, and improve cybersecurity practices, policies, and controls. Ensure compliance with GDPR, industry standards, and client contractual obligations.

4. Web & Digital Systems

Oversee web development and digital platforms, ensuring they meet business and client needs. Support the Web Developer in maintaining site functionality, security, and performance. Manage integrations between internal systems and external platforms.

5. Business Support & Projects

Provide hands-on technical support across all departments when required. Act as the escalation point for complex IT issues. Lead IT projects such as system upgrades, migrations, and new technology implementations. Partner with senior leadership to align IT strategy with business goals, including supporting future acquisitions and integrations.

6. Vendor & Budget Management

Manage IT budgets and optimise spend across hardware, software, and services. Build and maintain strong relationships with external suppliers and partners. Negotiate contracts and service-level agreements to ensure value for money.

Key Skills & Experience

Minimum 5 years' experience in IT management or a senior IT role. Hands-on technical expertise across networks, hardware, software, and systems. Proven ability to lead and develop small IT teams. Strong understanding of IT security, data protection, and compliance. Experience managing websites, CMS, and digital platforms. Excellent problem-solving, organisational, and communication skills. Ability to balance strategic planning with hands-on delivery. Previous experience in a fast-paced, multi-site business is desirable.

Desired Attributes

Proactive, solutions-focused, and adaptable in approach. Strong leadership with a collaborative mindset. Passion for technology and continuous improvement. Able to work under pressure and prioritise competing demands.

Benefits

Competitive salary. Opportunities for professional development. Discounts on catering services and products. Access to a collaborative and innovative team environment.
If you're an experienced IT professional looking for a hands-on management role where you can make a real impact, we'd love to hear from you!

Job Type: Full-time

Pay: 40,000.00-50,000.00 per year

Work Location: In person