It Mobile Device Support Technician (contract)
Corsham, Wiltshire, United Kingdom
Job Description
We are seeking an experienced IT Mobile Device Support Technician to join a secure, high-profile environment, providing hands-on support for Apple and Android devices across multiple hardware configurations within a corporate setting.
Key Responsibilities
- Service Ticket Management: Respond promptly to tickets in your regional queue, updating progress after each visit.
- User Support: Contact users to diagnose and resolve mobile device issues, including:
- Enrolling/de-enrolling devices in Microsoft Intune
- New device setup and configuration
- Password resets and security assistance
- Troubleshooting application-related issues
- Process Compliance: Follow departmental procedures and ensure all tickets are managed and updated accurately.
- Relationship Building: Maintain professional communication with customers and third-party contacts.
- Team Collaboration: Attend daily calls and team meetings, flagging issues and suggesting process improvements.
- Previous experience supporting Apple iOS and Android devices in a corporate environment.
- Strong troubleshooting skills and familiarity with Intune device management.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- SC Clearance is mandatory for this role.
- Driving Required: Yes (for business purposes)
- Holiday Entitlement: 31 days (pro-rata)
- IR35 Status: In Scope
- Pay Rate: 25.15 per hour
This is a unique opportunity to work on a critical project, gain exposure to secure environments, and collaborate with a leading IT services provider. If you thrive in a fast-paced, customer-focused role and have the technical expertise to support mobile devices, we'd love to hear from you.
Apply Now to be part of a team that keeps essential services running smoothly.
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Ben Littlewood E-mail
ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organisations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organisations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis and Talent Solutions - creates substantially more value for candidates and clients across 8 countries and territories and has done so for 70 years.
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Job Detail
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Job IdJD4402297
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£25.15 per hour
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Employment StatusFull Time
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Job LocationCorsham, Wiltshire, United Kingdom
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EducationNot mentioned