Job Description

L2 Operations Analyst - Shift

Place of work: On-site - Sheffield, UK / Duration: Permanent / Hours of work: Shift 24/7/365 - 4 days on and 4 days off - 2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM.

About the Company and the Role:

Auxilion is an organisation that has been in business since 2012 and is part of the I.T Alliance Group which commenced its operation in 1997. Our 500+ workforce is focused on "Building Digital Thinking into your Business". To enable this, we have built our business around a number of Core services Consulting, Project & Programme Management Services, Managed Services and Digital Services, Modern Workplace and Technology Platforms.

The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution.

Position Responsibilities:

This role involves the following:

Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates.

Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met.

Completing daily system health checks and monthly reviews.

Perform out of hours changes and fixes.

Server and appliance patching and maintenance tasks

Out of hours major incident management.

Diagnose and troubleshoot technical issues and escalating where required.

Skills & Experience:

Essential Skills:

Ability to follow pre-defined processes and procedures

Ability to fault find on a variety of windows and cloud technologies

Good high-level understanding of infrastructure environments

Good problem-solving skills

Previous experience on a service desk/Operations centre

Excellent written and verbal communication skills

Sharp attention to detail

Desirable Skills:

Experience administering/supporting the following:

Windows Server and desktop operating systems

Network devices

Office 365 and Azure

VMware/Hyper-v or any other virtualisation technology

Monitoring tools

Prior experience in a 24 x 7 operations centre

Prior experience with ServiceNOW/Any enterprise ticketing system

Business Competencies:

To succeed in this role, you'll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment.

You would be required to demonstrate the following:

Service-oriented behaviour and communication to internal and external customers.

Ability to cope with pressures of peak workloads, short deadlines.

Qualities: Integrity, timeline sensitive, goal oriented, motivated.

Team player.

Our Company, Auxilion - About Us

We believe in profitable growth for the long-term sustainability of the company, for the benefit of our people and our customers.

We work for the benefit of our customers and their customers, with responsibility and care, with a view to a long-term relationship.

We value our people, encourage quality, teamwork and development and we acknowledge performance.

We continually look to do things differently; we optimise; we innovate; we embrace change.

We are truthful and honest with ourselves and others; we fulfil our commitments on time and acknowledge and learn from our mistakes.

We conduct ourselves in a professional manner that is integral to a leading services company.

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Schedule:

Day shift Night shift Weekend availability
Application question(s):

Are you available to work the following shift hours: 4 days on and 4 days off - 2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM? Will you require now or in the future any visa sponsor?
Work Location: In person