Job Description

Pullman is a leading provider of HGV maintenance and repair services, trusted by the UK's largest commercial fleet operators for over 30 years.

We are proud to offer a comprehensive range of fleet solutions, including servicing, repairs, compliance management, and emergency support, ensuring vehicles stay on the road and businesses keep moving.

This role will involve occasional travel to our locations from Livingston to Dagenham for implementations and to resolve issues onsite. This may also include some over night stays.

Our Head Office is based in Doncaster so travel to here once a week is also essential.

Salary: Up to 43,000 DOE

What we're looking for

This is an exciting opportunity for an IT Operations and Compliance Specialist to join our team. In your role you'll play a part in keeping some of the UK's biggest brands on the road, responsible for delivering an efficient and professional service to all customers, IT governance and ISO27001 compliance. You'll be working within a small, fast-paced IT department, working with technology partners and supporting colleagues and across our workshop estate.

What you'll do:

Develop and maintain operational documentation, workflows, and service delivery metrics. Lead the organization's ISO27001 compliance program, including policy development, risk assessments, internal audits, and remediation planning. Act as the primary liaison for external auditors and regulatory bodies. Champion a culture of security and compliance across the business. Triage support tickets, answer user phone calls/queries, and work on them through to resolution. Including on site customer support centre and remote locations. Manage relationships with third-party IT service providers and technology vendors. Identify opportunities to improve customer experience. Build and configure new hardware including Servers, PC's, Laptops and Tablets. Install and upgrade associated software. Ensure IT asset management system is accurate. Ability for occasional travel to remote locations for implementations and to resolve issues onsite. Co-ordinate IT activities relating to Workshop implementations and de-commissions Server administration including Windows Server activities, Active Directory, File and Print services, shares and Group Policies. Respond to alerts from our monitoring system to provide Pro-Active maintenance, resulting in less outages and downtime for our customers.

What you've got

Experience of ISO27001 is essential. Experience of ITIL governance processes and CABs. Experience using Microsoft Server and Desktop operating systems. Demonstrate a good level of troubleshooting and show the ability to diagnose and resolve potentially complex issues through to their resolution. Experience of cyber security technologies and policies. Working knowledge/experience of M365 administration and Azure Entra. PC, laptop and tablet set-up and configuration. Experience of network configuration and protocols. Excellent and friendly attitude when dealing with users/customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way users/customers can understand. Experience of using Freshdesk or similar ITSM product to manage issue resolution and service requests. Ideally have 2+ years previous experience in a similar role. Full Driving Licence, Ability to travel in the UK as required.

Benefits:

Opportunity to join a growing organisation 25 days holiday + Bank holidays 1000 refer a friend scheme Retail discounts Cycle to Work Scheme Medical benefits Life assurance 24/7 employee support service Ongoing reward and recognition schemes
Pullman recognise Equity, Diversity & Inclusion as a key part of our People Strategy. We welcome applications from all suitable qualified persons - men and women, people of all ages, sexual orientations, nationalities, religions and beliefs.

If you are passionate about HGV mechanics and want to be part of a dedicated team that keeps businesses moving, we invite you to apply today at Pullman Fleet Services!

Job Types: Full-time, Permanent

Pay: Up to 43,000.00 per year

Work Location: Hybrid remote in Doncaster DN4 5JP