Job Description

2511-07 IT Operations Support Co-ordinator

Salary: 35,403 - 38,745 per annum (Grade 7)

Contract type: Full-time (36.5 hours per week), Permanent

The challenge:

At WJEC, we contribute to our education communities by providing trusted qualifications and specialist support, to allow our learners the opportunity to reach their full potential. This is a fantastic opportunity to be part of an organisation that both encourages and enhances the minds of tomorrow.

The role:

This role forms part of the IT Operations team at WJEC, providing support across a range of our IT systems. These systems underpin business-critical processes in the delivery of general (e.g. GCSE and A-Level) and vocational qualifications for candidates (students) in Wales and England. The post holder will carry out a range of activities in support of this aim, such as:

Data quality and validation checking; The review and resolution of data inaccuracies / errors; Support the development of automation and 'self-serve' procedures, to improve efficiency.

The person:

Whilst technical competency is important, we're open to applications from individuals who haven't worked in this sector before and may be transferring from related sectors such as education or engineering. The right candidate is comfortable working with business systems/processes and enjoys understanding the detail of how they work. They'll be great communicators and able to convey information clearly with colleagues and stakeholders, to ensure the effective support of WJEC IT systems. The role requires an individual who places importance on quality and accuracy, with the ability to apply critical thinking to solve sometimes complex problems.

Our benefits

At WJEC, we are proud to be a flexible and inclusive place to work. We offer a range of excellent benefits including: 25 days annual leave together with 16 days statutory and additional holidays (adjusted for part-time or compressed working patterns), free Welsh language courses, a generous pension scheme and numerous family friendly policies.

We operate a hybrid working model, enabling the successful candidate to split their time between WJEC offices and working at home, subject to business need. As such, applications are invited from individuals across the UK but please note that regular working from our Cardiff offices will be required - whilst flexibility can be discussed, this team currently attend the office, on average, 1-2 days per week.

If you would like to know more about the position or about working for WJEC, please contact our HR team (HR@wjec.co.uk) who would be more than happy to speak to you.

Please visit our website to download a copy of the job description and application form.

Closing date: 23:59, Sunday 11 January 2026

Interviews are expected to be held on Tuesday 20 January 2026

Job Types: Full-time, Permanent

Pay: 35,403.00-38,745.00 per year

Benefits:

Additional leave Cycle to work scheme Flexitime Free parking Health & wellbeing programme On-site parking Sick pay Work from home
Work Location: Hybrid remote in Cardiff CF5 2YX

Application deadline: 11/01/2026
Reference ID: 2511-07