Job Description

IT Business Partner
Excellent Salary + Benefits
Location Birchwood - Warrington
Certas are seeking an IT business partner, providing excellent service and continuity around all aspects of IT Operations. Ensuring consistency of approach and considering the bigger picture is key. You will be experienced in operational IT, Vendor Management, Service management and Procurement, whilst also being able to draw out customer requirements for successful right first time delivery.
Key responsibilities:

• Driving collaboration between IT Service, vendors and the business.
• Owning the IT vendor lifecycle and contract maintenance within IT Operations.
• Maturing IT process and standards - especially within the supply base.
• Promoting user engagement within the business, outside of IT.
• Owning Change Management processes.
• Working alongside the Service Desk Manager to maintain the IT Service Catalogue and manage vendor relationships.
• Input into the IT Operations budgets and roadmap.
• Supporting operational compliance against industry/regulatory standards (e.g. PCI, GDPR, ITIL) is adhered to.
• Delivering consolidated reporting metrics to management & the wider business
• Producing dashboards, service reporting and detailed analysis for management and other IT support groups.

• Broad experience around interfacing IT, the business and its suppliers.
• Strong relationship management, commercial awareness and communication skills.
• Demonstrable skills in making a positive difference to IT.
• Confidence to drive IT standards throughout the business.
• Knowledge of ITIL would be advantageous.
• Attention to detail and ability to review, implement and follow processes and guidelines.
• Someone who can work to high standards and demonstrates high levels of drive.