Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Your role in the team We have (12 month) year-in-industry placement opportunities starting in summer 2026 for IT undergraduates with a keen interest in Customer Technical Support (including hardware, software and networking).
If you have an interest in solving technical issues coupled with a customer-centric approach, then this opportunity is a perfect fit for you.
Please note we have a one position available in our Belfast office and one position in our Derry/Londonderry Office.
Key responsibilities:
Optimize employee satisfaction by providing a support service experience that employees find welcoming and appealing
Deliver support services that employees are eager to use - support includes personalized configuration, troubleshooting, problem resolution and proactive technical advice
Support mobility devices such as company mobile phones (Android, iOS), iPad
Provide application and hardware support for all managed desktops (Windows/OSX), printers, network connectivity, VPN etc. including lifecycle management of workstations
Provide personalized incident management for ticket creation, engineering engagement, escalation and direction - be a single point of contact for communication status.
Applicants should have knowledge of, and keen interest in, IT Infrastructure to include:
PC - Windows and Apple Mac
Mobile phone - Android/iOS/Windows
Conferencing - video/audio with emphasis on Zoom and Microsoft Teams
Collaboration tools - Teams, SharePoint Online
Possess strong communication and interpersonal skills
Essential Skills:
All candidates must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy
Expecting to complete your second year of a computing-related degree course by the end of June 2026 (or the third year for relevant IT degrees).
You will have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year and any current year to date. Failure to do so will result in the withdrawal of the application.
As part of this role, you will be required to be in your assigned Office 5 days a week.
Desirable Skills:

• A clean driving license and access to a vehicle is desirable but not essential.

Supervisory Responsibilities:
This job does not have supervisory duties.
Job Posting End Date: Sunday 15th February [11:59PM]
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Joining our team isn't just a job -- it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.
Why join us?
Allstate NI is proud to be Allstate's European Digital Centre of Excellence--recent winners of 'Best Use of Cloud Services' at the Belfast Telegraph IT Awards 2024, and recognised for our community and sustainability impact at the 2024 Business in the Community Awards and Gold accreditation for Environmental Responsibility.
We're a product-driven, cloud-first organisation delivering real outcomes through modern technology, a digital product-centric talent model, and a culture rooted in engineering excellence. Our teams work in cross-functional structures, guided by an outcome-based delivery approach that accelerates speed, agility, and value.
We offer:

• A generous, flexible benefits package including annual leave, healthcare and dental cover, pension, and lifestyle discounts

• Access to world-class learning platforms and award-winning L&D

• Clear career paths, internal mobility, and a strong focus on growth

• A people-first culture with flexible working options

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.
Statement on Fair Employment and Equal Opportunities
Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.
Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

Skills Required