Job Description

Job Specification
Position: 2nd Line Onsite Engineer
Location: Lytham, FY8
Work Pattern: Monday - Friday, 09:00 - 17:00
Remote Work: Option for 1-day WFH per week (subject to performance)
Start Date: ASAP
Clearance Required: SC Clearance & BPSS - not current, but must eligible
On-Call Requirement: Once up to speed, participation in a paid, shared on-call rota to respond to P1 major incidents outside normal service hours.
Rate: To be discussed
Role Overview
ECS Group is seeking a skilled and proactive 2nd Line Onsite Engineer to provide efficient and timely support to end users. This role is critical in maintaining business continuity and ensuring high-quality IT service delivery within a collaborative and fast-paced environment.
Key Responsibilities

• Deliver second-level BAU (Business As Usual) support to end users with professionalism and efficiency.
• Act as "smart hands" for other IT teams and Service Management to support business continuity.
• Troubleshoot and resolve technical issues across hardware, software, and network systems.
• Participate in the on-call rota for major incident response once fully trained.
• Maintain documentation and contribute to knowledge base articles for recurring issues.

Required Skills & Experience

• Strong working knowledge of:

• Microsoft Operating Systems
• Microsoft Exchange
• Microsoft Office & Office 365
• Microsoft Teams
• SCCM & Intune
• Basic to intermediate networking knowledge.
• Experience in a team-oriented, collaborative IT environment, ideally within Financial Services.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage time effectively.

Security Clearance
Candidates must be eligible SC Clearance and BPSS

Skills Required