Job Description

My client is embarking on a major digital transformation programme and is seeking an experienced Project Manager to lead the replacement and rollout of a new Customer Relationship Management platform. This flagship programme is expected to run for approximately two years and will have a major impact on how the organisation engages with customers and stakeholders across Northern Ireland.
Following successful delivery, you will move on to drive additional technology change initiatives aligned to an exciting long-term digital roadmap.
You will work closely with business teams, technology specialists, and external vendors to make sure the solution is modern, efficient, secure, and built around real user needs.
What You'll Be Responsible For
Leading the end-to-end delivery of a major CRM implementation - from planning and design through to testing, go-live and continuous improvement.
Facilitating workshops to gather requirements and map improved processes.
Coordinating internal project teams and managing third-party suppliers.
Monitoring project progress, risks, scope and spend - ensuring delivery stays on track.
Producing clear progress updates and decision papers for senior stakeholders.
Supporting training, handover, and adoption of the new solution organisation-wide.
Ensuring data quality, governance and appropriate system-wide security controls.
Driving process optimisation and a customer-focused culture of digital excellence.
Maintaining project documentation and ensuring compliance with internal standards.
Skills & Experience Required
Proven track record managing complex digital or systems projects from initiation to delivery.
Ability to communicate comfortably with stakeholders from technical and non-technical backgrounds.
Strong organisational skills - able to prioritise, manage risk, and solve problems quickly.
Experience coordinating suppliers and ensuring value for money on deliverables.
Confidence running workshops and engaging users to influence positive change.
Understanding of CRM, workflow or case management systems - desirable but not essential.
What You'll Bring
An improvement-focused mindset, always looking for smarter ways of working.
A strong collaborator who builds trust and brings teams together.
Ability to balance governance and delivery pace in a complex organisation.
Motivation to take ownership of a high-profile programme and deliver tangible results.
What's on Offer
Leadership of a transformational digital initiative from day one.
Opportunities for continued career progression into wider change programmes.
Collaborative working culture and strong support across the business.
Competitive public-sector aligned benefits package. * Hybrid & flexible working hours.

Skills Required