Job Description

This role is offered on a fixed term contract for up to 12 months.



This is a specialist server, user-device, application and hardware-oriented role within the Trust .



The primary focus of the role is the advanced administration of Microsoft 365 services, with active involvement in managing, configuring, and supporting migration to the NHS central tenant, to ensure compliance with NHS standards and policies.



This is a specialist server, user-device, application and hardware-oriented role within the Trust .



The primary focus of the role is the advanced administration of Microsoft 365 services, with active involvement in managing, configuring, and supporting migration to the NHS central tenant, to ensure compliance with NHS standards and policies.

The role also includes:

Providing user and server-level support for critical Trust applications, whether hosted internally or by third parties. Supporting projects and allocating resources for the development and implementation of new networking systems and technologies. Championing cyber security initiatives across the Trust's IT infrastructure, including Microsoft Defender, and server antivirus/threat protection products. Leading the configuration and management of patch deployment systems such as Kace, WSUS, or other SCCM platforms used by the Trust. Maintaining responsibility for the backup infrastructure to ensure all systems are regularly and securely backed up. Acting as the escalation point for 1st and 2nd line technicians, troubleshooting and resolving server-related incidents, and deploying or modifying key applications as required.

The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.



We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.



Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:



72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.



76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.



81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.



This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.



Administer, configure, and support Microsoft 365 services (including Exchange Online, SharePoint Online, Teams, OneDrive, and related security/compliance features) within the local and NHS central tenant. Collaborate with other stakeholders to ensure the Trust's M365 environment within the central tenant is secure, up-to-date, and aligned with national NHS policies. Act as a subject matter expert for M365 administration, providing guidance and support to colleagues and end users regarding best practices, security, and service optimisation within the NHS central tenant. To provide a prompt, efficient and reliable service to the Trust, investigating and acting on problems and issues to minimise and prevent disruption to services (such as e-mail, internet access, access to clinical systems etc). Maintaining all relevant systems and asset inventories and network diagrams in line with local policy and procedure. Optimising systems deployed throughout the trust and its customer sites diagnosing and rectifying faults swiftly, liaising with equipment suppliers and other external bodies, as necessary. Pro-actively monitoring and maintaining the network and servers, planning, and undertaking upgrades, patching, testing of equipment, and preventative work, both in an application and hardware context, using available monitoring tools. Championing cyber security initiatives within the Trust IT infrastructure, including Defender, ATP and server antivirusthreat protection products. Act as a technical specialist, providing expert advice on server-related matters to key decision-makers, senior management, and departmental heads. Effectively communicate complex technical issues to non-technical stakeholders, ensuring clarity and understanding. * Continuously identify opportunities for improvement. Implement new technologies and practices to enhance the performance, reliability, and security of the Trust's IT services.