Job Description

Nisbets Limited are currently recruiting for an IT Service Analyst to join our IT team on a fixed-term contract, supporting the smooth running of IT operations and delivering high-quality technical support across the business.

The IT Service Desk is the central point of contact for IT queries for colleagues, and the team develop and deliver services to support colleague needs. As an IT Service Analyst in Nisbets, you will primarily be responsible for initial triage for all tickets raised on the IT Service desk, Telephone or "Walk ups" and being able to prioritise, fix or allocate to an IT specialism if more complex. The candidate will need to be effective to ensure a positive service provision is given to customers and all targets are met.

This is a fast-paced and varied role, requiring excellent communication and interpersonal skills. You will be working with customers using the ServiceDesk, telephone, Teams, email and face to face. Nisbets has a hybrid IT Estate and has a varied hardware and software catalogue for the applicant to learn and develop skills in.

This role will be based at our Fourthway office in Avonmouth, with flexibility to work from home as part of a hybrid working pattern after a period of training.

Key Accountabilities

Troubleshoot and resolve IT issues using the Helpdesk system, ensuring timely and effective resolution. Accurately log and manage service requests, incidents, and work logs within agreed SLAs. Communicate with internal customers via Helpdesk, email, phone, and face-to-face. Escalate complex issues to relevant IT team members or external support providers. Liaise with third-party suppliers and source IT equipment cost-effectively. Maintain logs of software and hardware issues and support the coordination of technical support. Provide ad hoc administrative support to the wider IT team.

Capabilities, Skills and Experience Required

Strong time management skills with the ability to prioritise tasks effectively. Excellent communication skills, both written and verbal. Customer service focused with a team-oriented attitude. Motivated to learn new technologies and continuously improve. Previous experience with IT helpdesk systems is desirable. Hands-on experience with any of the following technologies is advantageous: Citrix XenApp, Windows Server 2016, Office 365, Azure, Active Directory, VMWare 6.7, Teams Telephony, Network Security protocols.

About Us



Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect.

Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.

Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK's market leader today - it's always been our determination to hit whatever goal we set ourselves, no matter how big. And we've done it time and time again.

We're looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.

We're determined to take the next step. But we need your help to do it. It's all about you.

If you're looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you'll test your skills and then develop them further than you thought you could - Nisbets is for you.

You'll be pushing the boundaries with us, day in day out. You'll work in a fast-paced, ever changing environment. You'll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.

We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you'll be working in a family-owned business that isn't afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.

Ready to take the next step with us? Apply today.

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