Job Description

Description

At Moore Kingston Smith, we believe outstanding client service starts with brilliant people. We're a leading professional services firm, and we're looking for a

Service Delivery Manager

to lead the delivery and continuous improvement of IT services across our growing business.

As our

Service Delivery Manager

, you'll be at the heart of how technology supports our people and clients. Reporting to the Head of IT, you'll lead end-user support functions, with responsibility for the IT Service Desk, infrastructure, and networking. You'll drive performance against SLAs, embed ITIL best practice, and lead a culture of accountability, collaboration, and continuous service improvement.

What you'll be doing

Lead and develop a geographically distributed IT support team. Manage day-to-day IT service delivery across Service Desk, infrastructure, and networking. Oversee incident, problem, and change management, ensuring swift resolutions. Act as ITIL lead, embedding best practice across the function. Monitor SLAs, KPIs, and service data, using insights to recommend improvements. Champion a user-focused service culture and support smooth transitions for new projects and systems.

What we're looking for

Proven experience leading a multi-site IT Service Desk or enterprise support function. Strong leadership skills, with the ability to coach and motivate technical teams. Broad technical knowledge across Microsoft Intune, Azure, Office 365, Exchange Online, Windows Autopilot, and IT security. Track record in managing high-impact incidents and driving continuous service improvement. Excellent stakeholder management and communication skills.

Beneficial:

Microsoft certifications, experience in professional services or regulated industries, and knowledge of accountancy/document management systems (e.g. Sage, AlphaTax, Worksite DMS)

Why join us?

Hybrid working, with our London City office as your base. Transparent pay framework, with salary reviews twice a year. 25 days annual leave + 3 days at Christmas (plus option to buy/sell). Private medical insurance, pension, income protection, and wellbeing support. A flexible benefits scheme - from gym memberships and health assessments to tech and pet insurance. A culture that values inclusion, professional growth, and making a positive impact.

Interested? Apply today and help shape how technology empowers our people and clients.

About Moore Kingston Smith

At Moore Kingston Smith, we believe in the potential of people to make a positive impact, fuelled by the power of genuine understanding.

Working with small, medium and large clients, we are a multi-disciplinary advisory, tax and audit firm with expertise across multiple sectors, uniquely positioned to help people realise their ambitions.

Our London and regional teams deliver quality results locally and nationally, and worldwide alongside the Moore Global network.

Through respect, collaboration and active listening, understanding is at the heart of everything we do with our clients, colleagues and communities. We value people and projects that promote positive change for the future.


Come and join us to make a difference.