Job Description

Job Summary

We are delighted to be supporting an

award-winning Managed IT Services provider

in their search for a

Client Services & Delivery Manager

. This is a fantastic opportunity to join a respected and growing business with a strong reputation for service excellence and long-standing client relationships.

About the Company

Our client is a trusted technology partner to businesses across the UK, known for delivering reliable, secure, and responsive IT support. Their business is built on strong values, excellent customer care, and a commitment to continuous improvement. As they continue to scale, they're looking to appoint a commercially minded, client-focused professional to strengthen their team.

The Opportunity

This is a varied and hands-on role that combines

client relationship management

,

service delivery oversight

, and

commercial ownership

. The successful candidate will play a pivotal part in ensuring client satisfaction while also driving business growth through managing quotes, proposals, and the overall sales process.

Key Responsibilities

Lead and own the

sales process

from initial conversation to signed proposal Build and nurture strong, trusted

relationships with key clients

Prepare and present well-structured

quotes and proposals

Oversee the

delivery of IT services

, ensuring high standards and responsiveness Collaborate with internal technical teams to align service outcomes with client expectations Set and work towards

revenue goals

, identifying opportunities for growth within existing accounts

What We're Looking For

Experience within an

IT services

,

technology

, or

managed services

environment A blend of

commercial acumen

and

client relationship management

skills Confident communicator who is comfortable speaking with business leaders Highly organised, self-motivated, and able to juggle priorities A collaborative approach and a genuine focus on doing the right thing for the client
What's on Offer

A competitive salary depending on experience

Bonus scheme

linked to performance A supportive team culture with real scope for influence and progression The chance to be part of an ambitious, values-led business making a real impact
If you are passionate about delivering exceptional IT services and possess the required skills, we invite you to apply for this exciting opportunity as a Service Delivery Manager.

Job Types: Full-time, Permanent

Pay: 45,000.00-50,000.00 per year

Work authorisation:

United Kingdom (required)
Work Location: In person