It Service Desk Administrator
London, ENG, GB, United Kingdom
Job Description
We're looking for a IT Service Desk Administrator to join our Technology Team. In this role, you'll provide vital administrative support for our technology service desk, working closely with the Technology Support team to ensure a high level of service. You'll handle everything from issuing equipment to new starters and providing basic IT support to ensuring our meeting rooms are running smoothly. If you're a detail-oriented problem-solver with a passion for customer service, we'd love to hear from you.
About the role
As our IT Administrator you'll be part of our Technology Team and will provide administrative support for our technology service desk team.
You'll work with the Technology Services Manager and provide a key role in the Technology Service Team ensuring a high level of service at all times
Please note: You'll be known internally as a Technology Support Administrator
What you'll do
Issue IT equipment for new starters and managing returned equipment for leavers Telephone, face to face and remote support - responding to requests for support and raising tickets on the service desk Basic IT support using the knowledge base to guide users to resolve their own issues. Ensure that support issues are kept up to date and have sufficient detail Provide support for our video conferencing equipment and meeting rooms
What you'll bring
Previous experience of working in an administration role, preferably as part of an IT team A commitment to delivering outstanding customer service skills and demonstrable experience of dealing with support queries Excellent organisational skills and the ability to prioritise your own work Experience in being part of a team implementing new solutions and improvements
If this opportunity sounds like you, we'd love to hear from you!
To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description.
The in person/office attendance expectation for this role will be a minimum of 4 days in the office per week. You will need to be in the office 5 days a week for the first three months.
We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.
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Job Detail
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Job IdJD4120058
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationLondon, ENG, GB, United Kingdom
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EducationNot mentioned