It Service Desk Advisor

Belfast, United Kingdom

VANRATH

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Job Description

Summary

Job Reference: VR180725
Job Title: IT Service Desk Advisor
Salary: 27.5k pa
Location: Belfast, City Centre
Contract: Temporary, full-time, 3+ months, possibility of extension / move to perm

To start ASAP - Available shifts - possibility of rotation or being on a set shift.

M-F: 8am- 5pm
M-F: 12pm- 9pm *Shift Allowance = extra 2.5k

M-F: 2pm -11pm **Shift Allowance = extra 5k

Overview
Our US tech client within the private sector is looking relocate their IT Service Desk Advisor team to Belfast to provide IT support to their end users, all focused on their financial products and services. This is a large multi-national and your day-to-day would involve IT, network and systems support via inbound calls (helpdesk), emails, ticket systems etc.
You'll be taking calls from business professionals within the financial sector regarding IT Support queries, resolving at first point of contact, or raising a ticket and escalating to the appropriate queue.
This is a large organisation with senior infrastructure positions, so there could be the possibility of extension or promotion to those who do well.
Requirements

Strong technical helpdesk experience, with good customer service
Strong IT knowledge
MSP experience would be great to have
Experience raising and resolving tickets
Experience providing wide range of IT support - laptops/printers/WiFi/Windows/Email/SharePoint etc

What you'll do as an IT Service Desk Advisor

Provide technical support via inbound calls to end users including product users/business representatives
Work at a fast pace to ensure issues resolved efficiently and effectively
Collaborate with the wider team to ensure an excellent IT Support service
Be proactive in learning and developing new technologies
Adhere to company policies and procedures with particular attention to Cyber Security.
Exposure to hardware/software support, network troubleshooting, WiFi, Windows, SharePoint, Intune, ServiceNow etc

For further information on this IT Service Desk Advisor role, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.

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