Job Description

Providing 1st line support for clinical and administrative colleagues using IT services, including satellite sites within the community.
Being the first point of contact in IM&T for all staff across the organisation in the provision of an IT Service Desk.
Deliver an efficient, friendly, effective and professional first line call logging/problem solving service.
Please note this role is based in Ascot and does not offer home working/Hybrid working.
Main duties of the job
Ensuring that the IT Service Desk operates as a highly professional service that meets the needs of the Trust
Servicing requests for assistance from users in a pleasant and professional manner
Ensuring that requests for assistance are properly logged, assigned and responded to in a timely manner according to agreed SLA's and procedures.
Responding to requests for assistance by providing first line support to enable callers to solve their problems; or by forwarding details to second line support or advising third party suppliers
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Frimley Health Trust benefits
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Details
Date posted
24 October 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
28,859 to 31,670 a year per annum incl HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
151-LC371-A
Job locations
Greenwood Offices
Brook Avenue
Ascot, Berkshire
SL5 7GB
Job description
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
If you have applied for this position in the last 6 months and were unsuccessful, please do not re-apply.
Due to the changes in visa requirements from April 2024 and the new minimum salary criteria, this role doesn't qualify for sponsoring a work visa.
This role doesn't qualify for hybrid/ remote working . The role is based on-site.
We reserve the right to close this vacancy early if enough applications have been received Job description
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
If you have applied for this position in the last 6 months and were unsuccessful, please do not re-apply.
Due to the changes in visa requirements from April 2024 and the new minimum salary criteria, this role doesn't qualify for sponsoring a work visa.
This role doesn't qualify for hybrid/ remote working . The role is based on-site.
We reserve the right to close this vacancy early if enough applications have been received
Person Specification
Qualifications
Essential

• NVQ level 3 or equivalent experience
• Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment)

Desirable

• ITIL V2/V3 Foundation

Experience
Essential

• Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service.
• Experience of working in an IT Support environment
• Working knowledge of Windows 10, MS Office 365
• Experience of diagnosing PC hardware, operating systems and applications software problems/issues
• Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
• Working knowledge of Incident logging and call handling systems.

Competencies
Essential

• The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
• Team player - proven ability to work co-operatively as part of a team
• Good administrative and organisational skills
• Efficient and conscientious record keeper
• Ability to work unsupervised
• Able to work calmly under pressure

Person Specification
Qualifications
Essential

• NVQ level 3 or equivalent experience
• Microsoft Certified Desktop Support Technician (or achieve this within one year of appointment)

Desirable

• ITIL V2/V3 Foundation

Experience
Essential

• Experience of Call Centre/Helpdesk/Service Desk or other telephone based customer service.
• Experience of working in an IT Support environment
• Working knowledge of Windows 10, MS Office 365
• Experience of diagnosing PC hardware, operating systems and applications software problems/issues
• Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
• Working knowledge of Incident logging and call handling systems.

Competencies
Essential

• The ability to communicate in a pleasant and efficient manner with people at all levels in the organization
• Team player - proven ability to work co-operatively as part of a team
• Good administrative and organisational skills
• Efficient and conscientious record keeper
• Ability to work unsupervised
• Able to work calmly under pressure

Skills Required