Job Description

Salary: \xc2\xa3Competitive
Location: Nottingham
Contract Type: Permanent


The Vacancy


The IT Service Desk Analyst is a member of the Hollis IT Service and Support team handling both first and second line incidents. They are responsible for providing high quality customer focussed support and service to internal clients across a range of systems and applications. The small IT Service and Support team is responsible for user support across all Hollis\xe2\x80\x99s offices, including capturing and monitoring requests and providing technical support and advice to users. Given the distributed nature of Hollis\xe2\x80\x99s regional offices the post holder will be required to travel to these locations on occasion. This role will require someone to work the early shift of 7:30am - 4pm.
The key responsibilities for the role:

• Act as the main point of contact for staff for IT incidents and service requests, ensuring the provision of high quality customer services.
• Provide proactive telephone, email, remote and desk-side support for all technical and non-technical problems and incidents reported to IT.
• Analyse each request to identify, diagnose and provide initial support to achieve \xe2\x80\x98first fix\xe2\x80\x99 for a wide range of Hollis\xe2\x80\x99s IT systems including PC, hardware, OS, wireless networking, application software and business systems.
• Provide advice and guidance to staff to ensure they can take better advantage of the IT tools and services, giving them greater independence and transferable skills.
• Capture, categorise and record all incidents and requests for service in the IT Service Desk tool and assist in analysing incidents to show trends and potential problem areas so that appropriate interventions can be put in place.
• Retain ownership of calls and monitor Helpdesk and escalate/expedite where necessary.
• Setup, configure and maintain IT equipment including PCs, laptops, smartphones and printers.
• Support project and system deployments increasing the visibility of IT across the company.
• Support the opening of new offices and office moves including patching, power and setting up desks.
• Undertake a variety of routine user and standard system administrative tasks across Active Directory and a range of business systems including HR, CRM and Finance.
• Work closely with other specialist teams across IT, escalating and assigning calls as necessary.

Experience, Skills & Qualifications required:

• Customer focused with excellent interpersonal, verbal and written communication skills.
• Broad technical knowledge of systems, software, network and peripherals
• Microsoft MCP, knowledge of Microsoft Office 2013, Office 365 and Outlook, Office template systems, Dictation systems, Audio Visual, Windows 11, iPhones and iPads.
• Able to work to tight timescales and deal with users who have differing priorities
• Strong problem solving and trouble shooting skills
• Excellent time management and scheduling skills.
• Very good organisation, prioritisation and team working skills
• The ability to interpret and follow technical procedures
• Experience of using help desk /incident management applications
• Good knowledge of ITIL
• Knowledge of Microsoft Dynamics

#TeamHollis


The Company


Hollis is a leading international, independent real estate consultancy. We work with owners, occupiers, developers and funders, across both private and public sectors, to help them get more out of their real estate, at every stage of the property life cycle.

We\xe2\x80\x99re a multi-skilled team of surveyors, engineers, technical specialists, ESG consultants and project managers operating across the UK, Ireland, Germany, Spain and The Netherlands. We have a unique way of working and believe that people do things better by doing them together. We aim to do the right thing, be clear, transparent and find some fun along the way.





Why join us?




We are hardworking, progressive, successful and fun. We\xe2\x80\x99re independently-owned and independently-minded, not afraid to give honest advice or to be ourselves. We aim to achieve the right balance for you, delivering excellent client service whilst supporting you in fulfilling your potential and achieving your goals. We offer a highly attractive salary and a generous benefits package including:

• Life assurance and private medical insurance
• Season ticket loan
• 5% Employer pension contribution
• 25 days of holiday and an extra day off on your birthday
• Cycle to work scheme, retail vouchers, gym discounts and more
• EV car scheme
• Longevity awards

Hollis operates a hybrid-working policy giving employees the opportunity to work between their home and our offices, where their job allows it. In addition, employees are encouraged to request flexible working hours when needed and we work hard to accommodate where we can. We are a sociable bunch and host pay day drinks, quarterly lunches, quiz nights and cultural and sporting activities to socialise and have fun with your colleagues. We also give back and take part in numerous charity events all over the country throughout the year.




We\'re Inclusive




Together we welcome, we embrace, and we celebrate our differences. Our aim is to provide a diverse and inclusive workplace which supports and cares for all our employees, including those from underrepresented or non-dominant groups. We\xe2\x80\x99re focused on a culture of inclusion; where all barriers including prejudice are removed from our working environment; and where all our people are empowered to be the best they can be. Don\xe2\x80\x99t meet every single requirement? If you would like the opportunity to join Hollis but your past experience is not an exact match, we encourage you to apply anyway as you could be the right candidate for this role or another role within the company. If you require alternative formats of our documents or need to apply offline, please get in touch with the talent acquisition team: talentacquisition@hollisglobal.com or call us on 020 7622 9555.