Job Description

Our client is looking for a IT service desk apprentice to join their small and rapidly growing friendly internet service business.

Annual wage

15,000 to 18,000 per annum (higher wage dependent upon experience.)

Training course

Information communications technician - Support

Hours

Monday to Friday - Hours TBC (Some weekend and evening work may be required.)

37.5 hours a week

Duration

16 Months

Your day-to-day responsibilities will include the following:

Answering customer enquiries via the telephone Monitoring and responding to customer enquiries via email Monitoring and responding to customer enquiries via webchat / social media Liaising with wholesale network providers to deliver services to our customers

Enquiries of the following nature would be expected:

Sales and product enquiries Taking orders from customers Installation bookings and triaging installation issues Troubleshooting technical issues with broadband and home networking

Our client is a customer focused organisation; they are all about delivering an excellent experience to their customers at all stages of the customer journey. They believe the ideal candidate would have the following skills:

The ability to be friendly and fun with customers, breaking the usual scripted experiences of calling an internet service provider. The ability to understand and advise on which of our service packages are suitable for our customers in an engaging, helpful and dynamic way. The ability to understand how our internet services are delivered, and to be able to explain the process to customers so they know what to expect. The ability to troubleshoot, installation, and technical issues.

A candidate with the following knowledge would be at an advantage:

Understanding of different internet technologies such as ADSL, VDSL, GPON and P2P fibre Understanding of home networking, Wi-Fi and Mesh Wi-Fi systems Ability to troubleshoot networking, device and Wi-Fi issues.

As our client builds their own tools and software in house other desired skills and opportunities include:

PHP / Laravel / MYSQL work BGP / OSP / Peering Layer 2 Network / SVLAN / CVLANs

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JBC SKILLS TRAINING LIMITED

Your training course

Information communications technician

Equal to Level 3 (A level)

Your training plan

Information Communications Technician Level 3 Apprenticeship Standard:

The classroom training for the ICT apprenticeship comprises of 4 modules Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills trainer/mentor. We advise a bi-monthly approach to each module
The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (a maximum of 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers

The 4 ICT modules are:

Networking Fundamentals Mobility and Operating Systems Cloud Fundamentals IT and Business Principles
JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment).

On the apprentice's successful completion of the end point assessment, the apprentice will receive the following:

Level 3 Information Communications Technician Apprenticeship Certification.

This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

Essential qualifications

GCSE or equivalent English (Grade Grade C (4) or above) essential GCSE or equivalent Maths (Grade Grade C (4) or above) essential

Other requirements

JBC Skills Training Ltd reserve the right to remove this advert any time before the closing date. We may close this vacancy before the advertised closing date, so interested candidates should apply as soon as possible.

After this apprenticeship

As well as the chance to receive full on-the-job training throughout, by the end of the apprenticeship you'll have gained nationally accredited qualifications The company also aims to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)
Job Types: Full-time, Apprenticeship

Pay: 15,000.00-18,000.00 per year

Benefits:

On-site parking
Schedule:

Day shift Monday to Friday No weekends
Ability to commute/relocate:

Rutland, LE15 9NY: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have knowledge of troubleshooting networking, device and Wi-Fi issues? Do you have customer service experience? Do you have knowledge of home networking, Wi-Fi and Mesh Wi-Fi systems? Do you have an understanding of different internet technologies such as ADSL, VDSL, GPON and P2P fibre? Do you have the ability to troubleshoot, installation, and technical issues.
Education:

GCSE or equivalent (required)
Licence/Certification:

Driving Licence (preferred)
Location:

Rutland, LE15 9NY (preferred)
Work Location: In person