Job Description

The Vacancy
RSK Group are looking for an IT Service Desk Assistant to join the Group IT Department on a full time basis working 40 hours pw. The team offer a great opportunity for development and career progression!
The successful candidate will be working on site in our Helsby office 5 days a week.
Responsibilities:

• Provide first-line IT Service Desk support to internal users, addressing incidents and requests by phone, email, service desk, remote tools, and in person.
• Identifying, diagnosing, and resolving hardware and software issues.
• Installing and updating software applications.
• Assisting with the setup and configuration of laptops, desktops, mobile phones, and tablets.
• Communicating effectively with users to understand their IT requirements and relaying relevant information to the wider IT team.
• Providing support for IT projects and system upgrades as needed.
• Supporting IT admin tasks, including procurement and general administration
• Adhering to and promoting the organisation's IT policies.
• Maintaining the security of the IT infrastructure

Person Specification:

• Good communication and outstanding customer service skills
• Ability to work under pressure and to tight deadlines
• Must be dynamic, self-motivated, and able to work independently.
• Good knowledge and experience supporting Windows 10 & 11 and Microsoft 365
• Ability to provide telephone support to remote users of all levels
• Well-developed all-round IT and people skills
• Ability to install, support and maintain hardware and software
• Good knowledge of PC and Laptop hardware
• Some knowledge of Android and iOS on both phones and tablets
• Keen to learn and develop within the role
• Some previous IT support role experience preferable
• Desirable - Full UK Driving Licence
• Desirable - ITIL Certification

Salary and Benefits

• Up to 26,500 depending on experience
• Contributory pension scheme
• Life Assurance
• A flexible benefits programme including the option to buy additional holidays, health cash plan and discounted gym membership
• Regular training and career development

More detailed job description is attached
RSK Group is an Equal Opportunities Employer
#IT #rskfamily
RSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies.
The Company
RSK is a global leader in sustainable solutions focusing on environmental, engineering, and technical services. Working together, we address societal challenges aligned with the United Nations Sustainable Development Goals, offering integrated solutions across sectors such as water, energy, food, infrastructure, cities, mining, and waste management.
We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.
By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.
We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.
Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues' growth. We're committed to preserving RSK's people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.
If you're passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?
Our Story
Benefits

Skills Required