It Service Desk Engineer 6 Months Inside Ir35
Job Description
Service Desk Engineer
London, UK | Hybrid - 3 days on site
175-200 per day inside IR35
6 months
Brief
I've partnered with a large organisation within the Financial Services sector during the expansion of their IT Support Team who are looking for an experienced Service Desk Engineer to join on a 6-month basis.
If successful, your responsibilities will be split across Service Desk support, Hardware support, Tech-bar support, and Floor-walking.
You'll be supporting users across the entire business, at all levels, including the core trading team to help minimise downtime at every opportunity.
The ideal candidate will have a positive approach to work, asking questions and eager to learn with excellent customer service skills.
Key Responsibilities
- Provide 1st line support for all employees [EMEA]
- Act as the point of contact for Incidents and Service-Requests for users
- Answer all calls, emails, and walk-ups at the Tech-bar and Service Desk
- Manage on/off-boarding processes for employees
- Hardware Asset Management - Input, update, decommission assets in HAM, following all asset management processes and procedures
- 2-6 year's experience in a Service Desk / IT Support role
- ServiceNow experience on a busy Service Desk
- Experience with laptop builds and a good understanding of the Hardware Asset Management Lifecycle within ServiceNow
- Excellent customer service skills
- ITIL, Mac, and Windows 11 support experience
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Skills Required
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Job Detail
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Job IdJD4342470
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationLondon, United Kingdom
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EducationNot mentioned