Job Description

I am recruiting for a IT Service Desk role on an exclusive basis for a tier 1 client of mine in East Grinstead, West Sussex.
This role is x5 days a week on site and you will provide technical support to a variety of users.
You will need at least 3 years experience within an IT Service Desk role supporting Windows / O365 / Exchange / Active Directory etc
As a IT Service Desk Engineer you will be responsible for handling incoming requests for support from customers in a timely and professional manner. The emphasis is on recording information correctly, fault finding and troubleshooting and liaising with 3rd party providers where necessary. Primarily an office-based position will be some onsite work at clients' sites.
IT Service Desk Engineer Benefits:

• 23 days Holiday + BH
• Workplace Pension scheme
• Office based position
• Full Training
• Pool Cars to use for client visits
• Overtime Paid (subject to prior approval)

IT Service Desk Engineer Responsibilities:

• Provide technical support to a wide variety of users via phone or email
• Maintain a high degree of customer service for all support queries
• Log all calls on the Service Desk ticketing system and maintain documentation
• Remote and onsite support of customers IT systems
• Produce and maintain documentation in relation to hardware, software configurations and standard build information.
• Design, installation, and configuration of new equipment and systems.
• Communicate with customers as required - keeping them informed of incident progress and escalating internally or with third parties where required.
• Researching, creating, and deploying security best practices (firewalls, 365 etc)
• Assisting and mentoring team members.
• Assisting with projects as required

IT Service Desk Engineer Skills:

• Minimum 3-year experience in a similar role
• Excellent troubleshooting and fault-finding skills
• Excellent telephone manner and strong customer service skills
• Strong Knowledge of supporting Windows client systems,
• Excellent knowledge of email systems (Exchange and Microsoft 365)
• Strong Knowledge of Windows server systems Including active directory, DNS, DHCP, etc.
• Strong Knowledge of configuring and managing Microsoft 365 systems,
• Experience of Intune configuration and management
• Experience with Microsoft Azure environment and systems
• Wide experience of client system application management, configuration and support,
• Understanding of virtualization technologies (Hyper-V)
• Proficiency in Active Directory/Group Policy,
• Excellent understanding of networking -switches, routers , VLANS, Wireless etc.
• Excellent documentation Skills
• Good Knowledge of SharePoint
• Experience Using ConnectWise tools would be advantageous.
• Knowledge of scripting tools (PowerShell)
• Knowledge of domains, basic web hosting, SPF, DNS, installing SSL's
• Experience of break-fix/upgrading hardware
• Good knowledge of troubleshooting hardware including UPS, NAS, Printers
• Full clean driver license
• Even better if you have MSP background

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

• 01342 330 551

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