Job Description

IT Service Desk Technician - Band 3Please note: This role is not eligible for sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.
An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton Hospital issues and queries, providing excellent customer services and first time fixes.
Main duties of the job
This is an customer care focused role and a great opportunity to start your career.
Within this role you be:

• Customer focused service
• Problem solving and fault diagnosis
• Supporting users on the front line providing first time fixes

About us
An inclusive, supportive environment with a friendly atmosphere.
This is the perfect way to start your career in IT.
The Trust is a great place to work, evidenced by the most recently NHS Staff Survey results where our staff ranked us as the best NHS place to work in Greater Manchester. We are really proud of this and ensure that everyone in the Trust is both seen and heard. It has been a challenging time for the NHS with the national pandemic response at the forefront of our minds and activities, but we are coming out of pandemic pressures with renewed energy and it is a truly exciting time for the Trust with investment and development of the IT Infrastructure of which this role will be a key part.
Details
Date posted
13 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
241-448CD-25
Job locations
Bolton NHS Foundation Trust
Minerva Road
Bolton
BL4 0JR
Job description
Job responsibilities
For detailed job description and main responsibilities please see attached job description and person specification for any other information please see below contact details. Job description
Job responsibilities
For detailed job description and main responsibilities please see attached job description and person specification for any other information please see below contact details.
Person Specification
Qualifications
Essential

• A Level / Diploma Level 3
• Demonstrate commitment to ongoing personal development
• Good standard of basic education

Desirable

• HND Computer Studies or equivalent
• ITIL Foundation Qualification
• or 1st Line Support Experience

Experience
Essential

• Experience of working within an office environment.
• Proven experience of working in a customer focused environment.
• Good knowledge of the MS Office Suite of products

Desirable

• Experience in delivering IT facilities
• Experience of working within service desk environment
• Experience of call management using a call logging system, providing excellent user experience and managing expectations.
• Experience of working within the NHS
• Ability to provide an effective desktop support service.
• Good knowledge of Windows Desktop platforms such as Windows 7 and 10

Skills
Essential

• Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management.
• Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate
• Good interpersonal and communication skills (written, verbal, electronic).
• Must have good attention to detail.
• Have a customer oriented approach.
• Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively
• Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns
• Good organisational skills
• Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures

Desirable

• Ability to communicate complex information to all levels of staff.
• Proven track record of working as part of a team.

Knowledge
Essential

• Good knowledge of the MS Office Suite of products.
• Broad understanding of IT Technologies

Desirable

• Knowledge of current NHS Information Technology issues, standards and procedures.

Other
Essential

• Flexibility of working hours
• Well motivated
• Able to work on own initiative.

Person Specification
Qualifications
Essential

• A Level / Diploma Level 3
• Demonstrate commitment to ongoing personal development
• Good standard of basic education

Desirable

• HND Computer Studies or equivalent
• ITIL Foundation Qualification
• or 1st Line Support Experience

Experience
Essential

• Experience of working within an office environment.
• Proven experience of working in a customer focused environment.
• Good knowledge of the MS Office Suite of products

Desirable

• Experience in delivering IT facilities
• Experience of working within service desk environment
• Experience of call management using a call logging system, providing excellent user experience and managing expectations.
• Experience of working within the NHS
• Ability to provide an effective desktop support service.
• Good knowledge of Windows Desktop platforms such as Windows 7 and 10

Skills
Essential

• Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management.
• Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate
• Good interpersonal and communication skills (written, verbal, electronic).
• Must have good attention to detail.
• Have a customer oriented approach.
• Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively
• Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns
• Good organisational skills
• Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures

Desirable

• Ability to communicate complex information to all levels of staff.
• Proven track record of working as part of a team.

Knowledge
Essential

• Good knowledge of the MS Office Suite of products.
• Broad understanding of IT Technologies

Desirable

• Knowledge of current NHS Information Technology issues, standards and procedures.

Other
Essential

• Flexibility of working hours
• Well motivated
• Able to work on own initiative.

Skills Required