Job Description

Evolve Energy are currently recruiting for an experienced IT service desk technician to join our busy support team. As an IT Service Desk Technician, you will provide 1st and 2nd line technical support to the wider business group and will be based at our head office in Lytham with occasional travel to other sites.

Main duties:

Act as the first point of contact for technical issues and respond to incidents coming through Service Desk and providing solutions or escalation to appropriate team members. Delivering support remotely or face to face desktop for PCs, Macs, handheld devices, printers, and networking, including configuration and repairs Carry out routine configuration and installation of software and hardware Provide customer service excellence, ensuring all user contact is handled in a pleasant, helpful, and professional manner. User onboarding/offboarding processes. Logging and maintaining of assets and user equipment register. Take a proactive approach to IT security and regulatory compliance. Daily Infrastructure maintenance and monitoring tasks. Documenting process and contributing to the IT knowledgebase.

Technical skills and knowledge required:

You will have an in-depth knowledge of Windows operating systems (client and server versions, e.g., Windows 10/11, Windows Server 2016) and familiarity with macOS A strongunderstanding of network protocols (TCP/IP), network configuration (routing, switching, firewalls, Wi-Fi), and troubleshooting network connectivity issues. Proficient in supporting and troubleshooting desktop PCs, laptops, mobile devices, and peripherals (printers, etc.) Experience with Microsoft Office suite, Active Directory for user and permissions management, and other common business applications used by the company Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms like Microsoft 365, Azure AD, and potentially other cloud services used by the business Basic understanding of cybersecurity concepts, including anti-virus software, patching, and data backup/recovery Strong ability to diagnose, analyse, and resolve complex technical issues, often requiring investigation and root cause analysis Ability to document troubleshooting steps, resolutions, and knowledge base articles for future reference and support

The ideal candidate will have significant experience of working in an IT support or service desk role, with experience resolving issues through 1st line to 2nd line support. You will be pro-active with a real hands-on and can-do approach. Arelevant certification such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or ITIL would be preferable but is by no means essential as the relevant experience is more critical for this position.







We want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer?



Evolve Energy offer a range of benefits such as:


An amazing team with a community feel Opportunities to grow and develop your career. Regular recognition and reward programs Enhanced Annual Leave Free Refreshments & Breakfast Cycle to work & EV scheme Private Healthcare, Cash Health Plans & Annual fitness membership contribution Flexible & Hybrid working opportunities Company Sick Pay Scheme Employee Discount Scheme EAP - health assistance Company pension Volunteering Days Social Events






We want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer?



Evolve Energy offer a range of benefits such as:


An amazing team with a community feel Opportunities to grow and develop your career. Regular recognition and reward programs Enhanced Annual Leave Free Refreshments & Breakfast Cycle to work & EV scheme Private Healthcare, Cash Health Plans & Annual fitness membership contribution Flexible & Hybrid working opportunities Company Sick Pay Scheme Employee Discount Scheme EAP - health assistance Company pension Volunteering Days Social Events






We want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer?



Evolve Energy offer a range of benefits such as:


An amazing team with a community feel Opportunities to grow and develop your career. Regular recognition and reward programs Enhanced Annual Leave Free Refreshments & Breakfast Cycle to work & EV scheme Private Healthcare, Cash Health Plans & Annual fitness membership contribution Flexible & Hybrid working opportunities Company Sick Pay Scheme Employee Discount Scheme EAP - health assistance Company pension Volunteering Days Social Events






We want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer?



Evolve Energy offer a range of benefits such as:


An amazing team with a community feel Opportunities to grow and develop your career. Regular recognition and reward programs Enhanced Annual Leave Free Refreshments & Breakfast Cycle to work & EV scheme Private Healthcare, Cash Health Plans & Annual fitness membership contribution Flexible & Hybrid working opportunities Company Sick Pay Scheme Employee Discount Scheme EAP - health assistance Company pension Volunteering Days Social Events






We want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer?



Evolve Energy offer a range of benefits such as:


An amazing team with a community feel Opportunities to grow and develop your career. Regular recognition and reward programs Enhanced Annual Leave Free Refreshments & Breakfast Cycle to work & EV scheme Private Healthcare, Cash Health Plans & Annual fitness membership contribution Flexible & Hybrid working opportunities Company Sick Pay Scheme Employee Discount Scheme EAP - health assistance Company pension Volunteering Days Social Events






We want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer?



Evolve Energy offer a range of benefits such as:


An amazing team with a community feel Opportunities to grow and develop your career. Regular recognition and reward programs Enhanced Annual Leave Free Refreshments & Breakfast Cycle to work & EV scheme Private Healthcare, Cash Health Plans & Annual fitness membership contribution Flexible & Hybrid working opportunities Company Sick Pay Scheme Employee Discount Scheme EAP - health assistance Company pension Volunteering Days * Social Events