Job Description

Job Title

: IT Service Desk Technician

Location

: Littlemore Mental Health Centre, Oxford, OX4 4XN

Company

: Oxford Health NHS Foundation Trust

Contract

: 3-4 months (with potential for extension)

Hours

: Monday to Friday, 8am-4pm (37.5 hours/week, 100% onsite)

Pay Rate

: 17.13 per hour + holiday pay =>> 19.54 per hour

About the Role:

Oxford Health NHS Foundation Trust is looking for an experienced

IT Service Desk Technician

to provide essential 1st and 2nd line technical support for a range of IT systems and applications. This is an exciting opportunity to join a supportive IT team and play a key role in delivering top-notch service to healthcare professionals across Oxfordshire, Buckinghamshire, and Wiltshire.

Key Responsibilities:

Provide technical support for desktop, laptop, and mobile devices. Troubleshoot and resolve IT issues remotely or on-site. Manage and log service requests and incidents using call management software. Support NHS-specific applications, including Adastra, System One, and Cerner Millennium. Work with 3rd line support teams to escalate and resolve complex issues. Participate in out-of-hours on-call support when required.

Essential Skills & Qualifications:

Strong knowledge of Microsoft Windows Operating Systems and Office applications. Experience with desktop hardware troubleshooting and maintenance. Excellent customer service skills with the ability to explain technical issues to non-technical users. Full UK driving license and access to a vehicle for occasional site visits. ITIL Foundation certification (desirable).

Who are NHS Professionals?

We specialize in connecting skilled NHS workers with flexible career opportunities. Every year, we help thousands of candidates enjoy better work-life balance, access to more shifts, and enhanced career growth.

As an equal opportunities employer, we are committed to diversity and encourage applicants from all backgrounds to apply.

Why Join Us?

Flexible Bank shifts across NHS Trusts in England Opportunities to develop professionally and gain varied experience

Apply Today

By joining us, you'll have the chance to work across multiple wards, with access to ongoing development opportunities.

Disclaimer:

You'll be contacted by email throughout the process. If you don't hear from us within 21 days, please assume your application was unsuccessful.

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 3-4 months

Pay: 17.00-19.00 per hour

Expected hours: 37.5 per week

Benefits:

Company pension On-site parking
Application question(s):

How many years of experience do you have in 1st and 2nd line IT support? Do you have experience supporting NHS-specific applications like Adastra, System One, or Cerner Millennium? (Please mention) Have you worked in the NHS or healthcare IT? Do you have a full UK driving license and access to a vehicle for site visits? When would you be available to start?
Work Location: In person